Return Policy

30-Day Money Back Guarantee:

Not entirely convinced if Lucent Globe is the right choice for you? We've got your back! We're crazy confident that our sheets will convert you, and we're backing that up with a 30-day money-back guarantee. Yep, you heard it right! If you're not head over heels with any of our products, we'll gladly refund your purchase.

Simply email support@lucentglobe.com with your order number and email used for your order to initiate a return.

Important Details: If you're new to our sheets, we recommend starting with a single box before going all-in with the 3 or 6 box bundles or subscriptions – just to be sure they're your perfect match. If you are seeking a refund they must be returned and you'll need to pay for postage (we recommend using a tracked service to avoid anything getting lost). Once a tracking number is sent through to our team we will immediately refund you. 

Our 30-Day Money Back Guarantee is only applicable on your first order of a single box or starter bundle. It is not available on multipacks or subscriptions.

Change of Mind Returns:

It's perfectly fine if you've had a change of heart regarding your purchase.

Just drop us an email at support@lucentglobe.com, including your order number and the email you used for your order, to either cancel your order or begin a return process.

If your order hasn't been shipped yet, we'll issue an immediate refund. However, if your order has already been dispatched, we'll have to wait for your return. Items must be returned unopened within 30 days from the delivery date, and you'll need to pay for postage.

Cancel Subscription:

How do I cancel my subscription?

No worries, you're not locked in with us. Feel free to cancel your subscription anytime you like – it's hassle-free and risk-free! We don't believe in binding contracts, so you're in control, and you can cancel whenever it suits you.

Order damaged:

Every once in a while, Postman Pat (yep, that's really his name!) can get a bit carried away with our packages. 📦 If your box arrives looking like it had a wild adventure, don't worry!

Just shoot us an email at support@lucentglobe.com within 7 days of delivery, make sure to include your order number and the email you used for the order along with photos of the damages. We'll jump into action and get a fresh, pristine box headed your way – easy peasy! 🚀

Ordered incorrect Item?

We’re humans! Sometimes we make mistakes. Just drop us an email at support@lucentglobe.com, including your order number and the email you used for your order.

If your goodies haven't begun their journey to you yet, we'll cancel and refund your order right away. You can then place a fresh order with the correct items. However, if your order has already been dispatched, we'll have to wait for your return. Items must be returned unopened within 30 days from the delivery date, and you'll need to pay for postage.

 

Dishdrawers:

Own a Fisher and Paykel dishwasher? Fantastic choice! We've got mad respect for Fisher and Paykel; However, these machines have a high level of tech that don't interact well with the amount of suds our sheets create. That's why we suggest refraining from grabbing our dishwashing sheets if you're rolling with one of these machines in your kitchen.

But here's the deal – if you accidentally ended up with our sheets and have a Fisher and Paykel dishwasher, don't stress! Just shoot an email to support@lucentglobe.com with your order number and machine type, and we'll sort you out in no time! Items must be returned unopened within 30 days from the delivery date, and you'll need to pay for postage.