PROMOTION AND PRE-ORDER TERMS & CONDITIONS

Pre-Order Terms & Conditions

By placing a pre-order with us, you agree to the following terms and conditions:

Full Payment Required

All pre-orders must be paid for in full at the time of purchase. Orders will not be reserved or processed without full payment.

Estimated Delivery Date

We will provide an estimated delivery timeframe for pre-order items. Please note that this is an estimate only. We reserve the right to modify the delivery schedule at any time due to unforeseen circumstances.

Combined Orders

If your order includes both pre-order and in-stock items, the entire order will be held and shipped together once the pre-order items become available. If you need in-stock items sooner, we recommend placing a separate order.

Changes to Products

Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.

Order Cancellation
We may cancel your pre-order at any time for any reason prior to dispatch. If cancellation occurs before the item is dispatched, you will be entitled to a full refund of your pre-order payment.

Returns
Once your order has been dispatched our standard returns policy applies: https://lucentglobe.com/pages/returns-policy

EOFY26 Sale Promotion – Terms and Conditions

Lucent Globe means Lucent Globe Pty Ltd ACN 665 917 368, of 2/14 Tonka Street, Luscombe QLD 4207.

These Terms and Conditions set out the specific terms that govern the above promotion (Offer) and apply in addition to our Terms of Service and our Privacy Policy.

The Offer is valid from, with respect to Australia and the rest of the world, 8:00 am on 20^th June 2026 (AEST) until 11:59 pm on 12^th July 2026 (AEST) (the Promotion Period). Lucent Globe reserves the right to extend the Promotion Period at its discretion. Any extension will be published on the Online Channel and the updated end date will take effect from the time of publication. The Offer and the discounts contemplated by it will not apply beyond the Promotion Period (as may be extended) or with respect to the United States of America or the United Kingdom.
The Offer is valid on www.lucentglobe.com (Online Channel).
The Offer is comprised of the following deals:

Deal No.	Deal Description
	Up to 43% off the Detergent Bundle, Laundry Bundle, Dishwashing Power Duo and Luxury Laundry Bundle. The "up to 43%" discount reflects the maximum saving available. The actual discount may vary by product and bundle configuration and will be displayed at the point of sale.
	Up to 43% off Dish & Laundry products (individual items, not bundles).
	50% off the Everything Bundle (EVB) and the Clean Home Starter Kit (CHSK).
	Up to 57% off Fabric Softener in Ocean Breeze and Fragrance Free variants. This deal does not apply to the Wild Lavender variant, which is excluded from the Offer.
	Up to 30% off refills, including Handsoap, Multipurpose, Glass, Floor and Toilet cleaner refills.
	10% off accessories, including Bottles, Cloths and Sponges.

4. All discounts referred to in paragraph 3 are calculated off the everyday price. Where a deal refers to "up to" a stated percentage, the actual discount may vary by product and will be displayed at the point of sale.

5. In addition to the deals set out in paragraph 3, all qualifying orders placed during the Promotion Period will receive cashback equal to 10% of the order value (after any applicable discounts) in the form of a store credit (Store Credit). The Store Credit:

a. is redeemable against future orders placed through the Online Channel only;

b. applies only to products that form part of the Offer and does not apply to any products purchased outside of the Offer;

c. will be issued to the email address provided at checkout immediately following completion of the qualifying order;

d. is valid for 12 months from the date of issue;

e. cannot be redeemed for actual cash;

f. is non-transferable; and

g. may not be combined with any other promotional offer unless otherwise stated by Lucent Globe.

6. Storage Tins are back in stock and available for purchase during the Promotion Period, subject to availability.

7. In addition to the deals set out in paragraph 3, the following gift with purchase (GWP) tiers apply to qualifying orders placed during the Promotion Period:

Minimum Order Value (AUD)

Gift with Purchase

$100

Free shipping

$120

$160

Free shipping and Multipurpose Sheets

Free Dishwashing Booster

8. GWP tiers are based on the order value after any applicable discounts have been applied. Gifts with purchase are subject to availability and will be added automatically to qualifying orders. Only one GWP tier will apply per order (being the highest tier for which the order qualifies).

9. All products are subject to availability. Limited stock is available for selected sale items, and discounts are offered on a first-come, first-served basis. Once items are sold out, they will no longer be available at the promotional price.

10. Discounts will be applied automatically at cart on the checkout page to receive the discount on the valid items in your order.

11. Subject to paragraphs 3 and 5, discounts cannot be combined with any other promotions, offers or discount codes.

12. Our Returns & Cancellation Policy and 30 Day Money Back Guarantee Policy will apply in the usual course with respect to the Offer. Please refer to those policies for further information. However, processing times may be affected or delayed given the volume of orders processed during the Promotion Period. Our customer service team will keep you informed of any such developments.

13. The delivery timeframes referred to in our Shipping Policy may also be affected due to the increase in the volume of orders for shipment during the Promotion Period. We appreciate your understanding.

14. Lucent Globe reserves the right to cancel or modify orders if any promotional discount was applied in error or if an order violates any of these Terms and Conditions. If an order adjustment is necessary, customers will be notified via the email address provided at checkout. Please ensure you put the correct address and add the correct items, we cannot guarantee that we will be able to update your order. We cannot take any responsibility if you provide us with an incorrect address.

15. Except for any liability that cannot by law be excluded, Lucent Globe (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether or not arising from any person's negligence) arising in any way out of or in connection with:

a. this promotion;

b. any theft, unauthorised access or third party interference;

c. any technical difficulties or equipment malfunction (whether or not under Lucent Globe's control); and

d. the cancellation or rescheduling of this promotion.

16. If for any reason this promotion is not capable of running as planned, including as a result of infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lucent Globe which corrupt or affect the administration, security, fairness, integrity, safety or proper conduct of this promotion, Lucent Globe reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any applicable legislation.

17. For the Online Channel:

a. in the event of stock insufficiency, Lucent Globe has the right to cancel any purchase. Lucent Globe will, of course, inform you immediately and reimburse any payments made via the method of payment used for the purchase. However, prior to cancelling your order, Lucent Globe may reach out to you via its customer service team to offer you alternative products in lieu of the product(s) you had ordered;

b. Lucent Globe is not responsible for any failure to complete your transaction, or any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination of these, or any other technical failures including any damage to any person's mobile handset or computer related to, or resulting from, this promotion;

c. Lucent Globe does not accept any responsibility for late, lost, incomplete, delayed, corrupted or misdirected transactions, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise; and

d. any fraudulent behaviour may result in cancellation of any order and/or inability to access the Online Channel or any other Lucent Globe website. Lucent Globe has the right, in its sole discretion, to disqualify or prohibit from participating in the promotion any individual who Lucent Globe believes has engaged, has attempted to or intends to attempt to engage, in conduct that annoys, abuses, threatens, or harasses any other participant or any representative of Lucent Globe. The use of agents or automated devices, programs, or methods to participate is prohibited, and Lucent Globe has the right, in its sole discretion, to disqualify any participant that it believes may have participated using such an agent or automated device, program or method.

18. Each customer must comply with these Terms and Conditions. By participating in the promotion, each customer agrees to indemnify and to keep indemnified Lucent Globe (including its officers, employees and agents) in relation to all direct loss and damage whatsoever which is suffered (including but not limited to indirect or consequential loss) by Lucent Globe as a direct result of the customer acting inconsistently with or breaching any part of these Terms and Conditions.

19. Lucent Globe's decision on all aspects relating to the promotion is final and no correspondence will be entered into.

20. Lucent Globe reserves the right to amend these Terms and Conditions at any time. Any amendments, including changes to the Promotion Period, will be published on the Online Channel. It is the customer's responsibility to review these Terms and Conditions periodically. Lucent Globe is not required to notify customers individually of any amendments.

21. Nothing in these Terms and Conditions affects your rights at law and/or under the consumer guarantees which apply under the Australian Consumer Law.

BUY 4 GET 4 FREE + DISHWASHING SAMPLES – Terms & Conditions

This offer is an extension of the existing Buy 4, Get 4 Free Laundry Bundle.Customers who purchase the Buy 4, Get 4 Free Laundry Bundle during the Promotion Period will also receive 4 free packs of Dishwashing Samples (5 sheets per pack), which will be added automatically to the cart as a line item.This offer may be combined with the EOFY Sale discounts applicable to the Buy 4, Get 4 Free Laundry Bundle.Only available for Australian customers.Valid from 4:45 pm AEST on 7 July 2026 until 11:59pm AEST on 12 July 2026.All gifts with purchase are subject to availability. Lucent Globe reserves the right to substitute or withdraw the free Dishwashing Samples if stock is unavailable, without notice.Cannot be combined with any other promotion unless otherwise stated by Lucent Globe.

FREE SHIPPING EXTENSION – Terms & Conditions

Free shipping applies to all one-time (non-subscription) orders placed on www.lucentglobe.com, with no minimum order value.No code is required. The discount is applied automatically at checkout.First-time subscription orders already receive free shipping as standard and are not affected by this offer.Valid from 8:00am AEST on 8 July 2026 until 11:59pm AEST on 12 July 2026.Only available for Australian customers.Cannot be combined with any other free shipping offer or promotion.

Free Dishwashing Cleaner Tablet Promotion - Terms & Conditions

Offer valid from 7:45am AEST 21st June 2026, ends 11:59pm AEST 21st June 2026
Free Dishwashing Cleaner Tablets will be included with the first 100 orders placed during the promotional period.
The free gift will not appear in your cart or order confirmation, it will be added to your parcel during packing.
One free gift per order.
Offer cannot be combined with any other discount code.
No cash or credit value. Not redeemable for alternatives.
Lucent Globe reserves the right to substitute the free gift with a product of equal or greater value if stock is unavailable.
Orders are processed in the order they are received. Order number at time of purchase determines eligibility.

SHIPFREE - Terms & Conditions

Free Shipping discount is applied to the first subscription payment only. From the second charge onwards, standard subscription pricing resumes.
Code must be entered at checkout (SHIPFREE). It cannot be applied retrospectively to existing or completed orders.
Valid from 03 July 2026
Cannot be combined with any other promotion.

EXTRA10 - Terms & Conditions

Available for orders shipping to Australia and select international markets. Not valid on orders shipping to the United States or the United Kingdom.
10% discount is applied on top of already discounted prices, including sale and bundle pricing, on the first subscription payment only. Does not apply to recurring subscription orders
Code must be entered at checkout (EXTRA10). It cannot be applied retrospectively to existing or completed orders.
Valid from 4:30pm AEST on 9 July 2026 to 11:59pm AEST on 12 July 2026.
Cannot be combined with any other promotion.

REALITY15 - Terms & Conditions

15% discount is applied to the first subscription payment only. From the second charge onwards, standard subscription pricing resumes.
Code must be entered at checkout (REALITY15). It cannot be applied retrospectively to existing or completed orders.
Valid from 02 July 2026
Not valid on the Clean Home Starter Kit, Everything Bundle, Buy 4, Get 4 Laundry Bundle, Buy 2, Get 1 Free, Luxury Laundry Scents or any Deal of the Day.
Cannot be combined with any other promotion.

HOWIE15 - Terms & Conditions

15% discount is applied to the first subscription payment only. From the second charge onwards, standard subscription pricing resumes.
Code must be entered at checkout (HOWIE15). It cannot be applied retrospectively to existing or completed orders.
Valid from 08 June 2026
Not valid on the Clean Home Starter Kit, Everything Bundle, Buy 4, Get 4 Laundry Bundle, Luxury Laundry Scents or any Deal of the Day.
Cannot be combined with any other promotion.
Only available for US & UK customers.

The Clean Club – Loyalty Program Terms & Conditions

About The Clean Club
1. The Clean Club is a customer loyalty program (Program) operated by Lucent Globe Pty Ltd ACN 665 917 368 (Lucent Globe, we, us or our).
2. The Program enables eligible customers to earn store credit (Credit) on qualifying purchases, which can be redeemed against future orders placed through the Lucent Globe subscription portal at https://lucentglobe.com/account/login (Subscription Portal).
3. By participating in the Program, you agree to be bound by these Terms and Conditions (Terms). These Terms should be read together with Lucent Globe's:
  (together, the Website Policies).
4. To the extent of any inconsistency between these Terms and the Website Policies in relation to the Program, these Terms will prevail.
Eligibility and Enrolment
1. To participate in the Program and earn Credit, you must hold an active subscription with Lucent Globe through the Subscription Portal (an Active Subscription).
2. Customers who purchase products on a one-time basis only, without holding an Active Subscription, are not eligible to earn Credit under the Program.
3. As of 9th April 2026, existing subscribers will be automatically enrolled in the Program. Credit earning commences from the date of your next subscription renewal or new order processed after enrolment. Credit is not applied retrospectively to orders placed before enrolment.
4. Only one Program membership is permitted per customer account. Program membership is personal to you and is non-transferable.
Earning Credit
1. Eligible customers earn Credit at a rate of 10% of the qualifying order subtotal, calculated as follows:
  1. the order subtotal is the total price of products included in the order, excluding shipping fees, taxes and any amount paid using existing Credit;
  2. the 10% cashback rate is applied to the order subtotal after any applicable subscription discount or promotional discount has been deducted; and
  3. Credit amounts are rounded to the nearest cent (for example, an order subtotal of $13.50 earns $1.35 in Credit).
2. Credit can be earned on the following qualifying purchases, provided you hold an Active Subscription at the time the order is processed:
  1. subscription orders processed through the Subscription Portal;
  2. one-time products purchased at checkout alongside a new subscription order;
  3. one-time add-on products purchased through the Subscription Portal;
  4. new subscriptions added through the Subscription Portal.
3. Credit is not earned on:
  1. purchases made by customers who do not hold an Active Subscription;
  2. the portion of any order paid for using Credit (for example, if your order subtotal is $28.49 and you apply $5.00 in Credit, you earn 10% of $23.49, being $2.35 in Credit);
  3. shipping, delivery or handling charges;
  4. taxes or duties; or
  5. gift card purchases (if applicable).
4. Credit will be applied to your account once the qualifying order has been processed and payment confirmed. Processing times may vary.
Redeeming Credit
1. Credit is redeemable against future orders placed through the Subscription Portal only. Credit cannot be redeemed at the standard website checkout or through any other channel.
2. There is no minimum or maximum amount of Credit that must be applied to a single order. An order may be fully covered by Credit where your available balance is sufficient to do so.
3. Credit may be used alongside promotional discount codes and other offers, unless a specific promotion states otherwise.
4. If the Credit applied to an order exceeds the order total, the remaining unused Credit will be retained in your account, subject to the expiry provisions in section 5.
5. Credit:
  1. has no cash value and is not redeemable for cash, cheque or any other form of monetary payment;
  2. is not transferable to any other person or account;
  3. cannot be sold, traded, bartered or otherwise exchanged; and
  4. is separate from, and cannot be combined with, any store credit issued under Lucent Globe's Returns Policy or 30-Day Money Back Guarantee Policy.
Credit Expiry
1. Credit expires 12 months from the date on which it was earned. Once Credit expires, it is forfeited and cannot be reinstated.
2. Credit earned from separate qualifying purchases expires independently based on the date each Credit amount was earned. When you redeem Credit, the oldest Credit in your account will be applied first.
3. We are not obliged to notify you before your Credit expires. We may, at our discretion, choose to send reminders or notifications regarding upcoming Credit expiry from time to time. Any decision by us to send or not send such notifications does not create an ongoing obligation to do so.
4. You can view your current Credit balance and expiry dates at any time by logging into the Subscription Portal.
Returns, Refunds and Credit Adjustments
1. If you receive a refund (whether in full or in part) on a qualifying purchase that earned Credit:
  1. The credit earned on that purchase (or a proportionate amount in the case of a partial refund) will be removed from your account by our customer support team; and
  2. If you have already redeemed some or all of that Credit on a subsequent order and then receive a refund on the original order, we will not reduce your Credit balance below zero. Your account balance cannot go negative.
2. If you receive a refund on an order where Credit was applied as payment, our customer support team will reinstate to your account the Credit that was applied to that order (subject to the original expiry dates of the reinstated Credit).
3. Credit adjustments under this section 6 are processed manually by our customer support team and may take up to 24 hours from the date the refund is processed. For enquiries regarding Credit adjustments, please contact us.
4. For the avoidance of doubt, returns and refunds are processed in accordance with Lucent Globe's Returns Policy and 30-Day Money Back Guarantee Policy. This section 6 addresses only the treatment of Credit in connection with those returns and refunds.
Subscription Cancellation
1. If you cancel your Active Subscription:
  1. You will stop earning Credit from the date of cancellation.
  2. Any accrued and unexpired Credit in your account will remain available for a period of 90 days from the date of cancellation (the Grace Period); and
  3. During the Grace Period, you may redeem your remaining Credit by placing a one-time order or a new subscription order through the Subscription Portal.
2. Any Credit that has not been redeemed by the end of the Grace Period will be forfeited, regardless of whether it would otherwise have remained within its 12-month expiry period under section 5.1.
3. If you reactivate your subscription during the Grace Period, any remaining Credit in your account will be restored and will continue to be subject to the original expiry dates under section 5.1.
Program Changes
1. We may vary these Terms, the Credit earning rate, redemption conditions, or any other aspect of the Program at any time by providing you with at least 30 days' prior notice via:
  1. Email to the email address associated with your account; or
  2. A notice published on the Subscription Portal or our website.
2. Any Credit earned before the effective date of a variation will remain subject to the Terms in effect at the time the Credit was earned, including the original expiry period, unless the variation is required to comply with applicable law.
3. Your continued participation in the Program after the effective date of any variation constitutes acceptance of the updated Terms. If you do not agree with a variation, you may redeem any accrued Credit before the effective date or cancel your subscription.
4. We may suspend or terminate the Program at any time by providing at least 30 days' prior notice in accordance with paragraph 8.1. If we terminate the Program, you will have at least 30 days from the date of the termination notice to redeem any accrued and unexpired Credit.
Fraud and Misuse
1. We reserve the right to suspend or cancel your participation in the Program and forfeit any accrued Credit if we reasonably determine that:
  1. You have engaged in fraudulent, dishonest or abusive conduct in connection with the Program;
  2. You have manipulated or exploited the Program in a manner inconsistent with its intended purpose (including, without limitation, creating multiple accounts to earn additional Credit); or
  3. You have breached these Terms.
2. Before permanently forfeiting your Credit under this section 9, we will notify you in writing and provide you with a reasonable opportunity to respond, except where immediate action is necessary to prevent ongoing fraud or loss.
Limitation of Liability
1. Subject to section 13, to the maximum extent permitted by law:
  1. Our total liability to you in connection with the Program is limited to the value of the accrued and unexpired Credit in your account at the time the liability arises; and
  2. We are not liable for any indirect, incidental, special or consequential loss arising out of or in connection with the Program, including any loss arising from the expiry or forfeiture of Credit.
2. We do not warrant that the Program or Subscription Portal will be available at all times or free from errors. Temporary unavailability of the Subscription Portal does not extend the expiry period of any Credit or the Grace Period under section 7.
Privacy
1. We collect, use, store, manage, disclose and protect personal information in connection with the Program in accordance with Lucent Globe's Privacy Policy and the Privacy Act 1988 (Cth).
2. By participating in the Program, you acknowledge that we may collect and use your personal information for the purpose of administering the Program, including tracking Credit balances, processing redemptions, analysing purchasing patterns and communicating with you about the Program.
Disputes
1. If you have a dispute or complaint regarding the Program, including any Credit balance, expiry or adjustment, please contact our customer support team in the first instance. We will endeavour to acknowledge your dispute within 5 business days and resolve it as soon as reasonably practicable.
2. If we are unable to resolve your dispute to your satisfaction, you may contact your relevant state or territory consumer affairs body, or the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.
Australian Consumer Law
1. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.
2. If there is any inconsistency between these Terms and the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency.
General
1. These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
2. If any provision of these Terms is found to be invalid or unenforceable, it will be read down to the extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.
3. Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Contact Us
If you have any questions about the Program or these Terms, please contact us.

Last updated on 9th April 2026.

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