Delivery & Shipping Policy

This document outlines the delivery and shipping policy of Lucent Globe Pty Ltd (Lucent Globe or we, us or our).

The procedures outlined in this policy are designed to provide clarity. We may change this policy from time to time by posting an updated version on our website and we encourage you to check our website regularly to ensure that you are aware of our most current delivery and shipping terms. 

1. Order processing times

We want you to enjoy your Lucent Globe purchase(s) as quickly as possible.

All orders placed during regular business hours will be processed and prepared for shipping within 1 to 2 business days. For orders placed on weekends or on public holidays, the process starts on the next business day. 

2. Fees 

Our shipping fees are calculated at checkout based on the shipping method you choose, the weight and dimensions of the products included in your order, your location and carrier rates, among other factors. Such costs will be included in the total cost of your order prior to completing checkout. If your order is made via the subscription option, shipping costs may be added after the initial checkout purchase for recurring orders. 

Your order may also qualify for free shipping if it meets our minimum order value requirements. Please view our free shipping thresholds below before proceeding to checkout. 

3. Delivery 

Important Notices

• We partner with Australia Post and SEKO for the provision of courier services, both domestically within Australia and abroad.  

• The timeframes below relate to courier shipping times and do not include order processing times from our warehouse.

• We ship to many destinations, however, some countries may be excluded at checkout. 

** The delivery times noted in the table above are approximations only and there is no guarantee that your order will be received within the timeframe stipulated. 

4. Tracking

All orders will be provided with a confirmation email and tracking number once shipped. This can be used to monitor the location and status of your order and the progress of your overall shipment. Please be aware that it can take some days for tracking information to become available after we ship your order. 

5. Delays

Although we try to ensure that every order arrives on time, it is possible that delays can occur because of factors beyond our control, including peak sales or promotional periods, extreme weather conditions, holiday periods or courier-related issues, such as personnel shortages. If your order is delayed, please contact us at support@lucentglobe.com and we will assist you in resolving the delay as soon as possible. 

6. Customs, Duties and Taxes 

Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your own government at the point of entry to your country and are outside our control. In accordance with Australian export regulations, we are required to declare the exact value and description of all items included in the order. 

If your shipping destination does charge custom and import charges, you will be responsible for paying these costs. We are unable to mark international orders as a ‘gift’ even if that is how the order is intended. For more information, please contact your government, customs or imports offices.

7. Loss or damage 

Where your order is lost in transit or arrives damaged, please contact us at support@lucentglobe.com as soon as possible. We will work with the relevant courier to investigate the cause of the issue and ensure you are provided with a resolution. 

8. Accuracy of delivery and shipping information

So that we can ensure you receive your products, it is important that you provide us with accurate and complete information when completing your order. We are not responsible for any delays or non-deliveries caused by incorrect or incomplete information provided by you prior to shipping your order. 

9. Contact us

If you have any questions, concerns or require any assistance, please contact us at support@lucentglobe.com.