Return Policy

What is your order cancellation policy?

You have until midnight the same day you placed your order to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.

What is your subscription cancellation policy?

All subscriptions can be cancelled at any time, risk free. We have no lock-in contract so you are free to cancel at any time. 

What is the return policy?

If your product is damaged or defective, please kindly email us within 1 week of your order being delivered with the subject line “Return: Damage or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we received your information and it is sufficient, we will reship a new one within 2 business days.

30-Day Money Back Guarantee

Our no hassle 30 Day Satisfaction Guarantee is only applicable to the single box and limited time laundry bundle purchases. If you are unhappy with our laundry sheets for any reason get in contact with us and we will gladly refund you, no returns necessary.  If you have never tried Lucent Globe laundry sheets before, we highly recommend you purchase the single box first before purchasing the 3 or 6 box bundles or subscriptions. If you have further inquiries, please contact: support@lucentglobe.com