30-Day Money Back Guarantee:
Not entirely convinced if Lucent Globe is the right choice for you? We've got your back! We're crazy confident that our sheets will convert you, and we're backing that up with a 30-day money-back guarantee. Yep, you heard it right! If you're not head over heels with our products, we'll gladly refund your eligible purchase.
If you're new to our sheets, we recommend starting with a single box before going all-in with the 3 or 6 box bundles or subscriptions – just to be sure they're your perfect match.
Simply email support@lucentglobe.com with your order number and email used for your order to initiate a return.
Important Details: 30 Day Money Back Guarantee applies to your first one-time purchase of one single box or one starter detergent sheet bundle. Bundles and value packs (eg 3 box, 6 box) are not covered. Subscription purchases are not covered by the 30 Day Money Back Guarantee.
Our 30 Day Money Back Policy only applies to products purchased from the Lucent Globe online store www.lucentglobe.com
If you are seeking a refund for items outside our 30 day money back guarantee policy, they must be returned unused and unopened and you'll need to pay for postage. If your products arrive back with tape or damage, we unfortunately will not be able to provide you with your outcome. Our team recommends using a tracked service to avoid anything getting lost.
Cancellation of a subscription:
How do I cancel my subscription?
No worries, you're not locked in with us so you can cancel your subscription anytime you like – it's hassle-free and risk-free!
You can skip, reschedule, cancel or pause your subscription online by logging into your account in the top right corner of our website. You will also receive a confirmation email upon beginning your subscription that provides access to your account.
If you're having trouble just reach out to support@lucentglobe.com and we can help out. We don't believe in binding contracts, so you're in control, and you can edit and change your subscription whenever it suits you.
If your order has already been charged we are unfortunately unable to cancel, update and/or refund it, we can however cancel any future recurring charges and orders. If you would like to return your subscription after it has been processed, you will need to pay for postage and an individual $9 handling fee may be taken from any compensation provided. Our team are only able to provide compensation for products returned unopened and unused.
Order damaged:
Every once in a while, Postman Pat (yep, that's really his name!) can get a bit carried away with our packages. 📦 If your box arrives looking like it had a wild adventure, don't worry!
Just shoot us an email at support@lucentglobe.com within 7 days of delivery, make sure to include your order number and the email you used for the order along with photos of the damages. We'll jump into action and get a fresh, pristine box headed your way – easy peasy! 🚀
Unclaimed or Refused Parcels
If your parcel is deemed "unclaimed" by the postal service and is subsequently returned to the sender, our team will provide you with a store credit to help you replace your order. If you are seeking a refund for an unclaimed or refused delivery, a $9 handling fee may be deducted from your compensation. This applies to both one-time purchases and subscriptions.
Ordered incorrect Item?
We’re humans and sometimes we make mistakes. Just drop us an email at support@lucentglobe.com, including your order number and the email you used for your order.
If you've ordered the wrong items and the goodies haven't begun their journey to you yet, we'll get the correct items sorted for you. Unfortunately, if your order is subscription based, we cannot guarantee any updates or changes once the order is processed.
If your order has already been dispatched we wont be able to make those changes and we'll have to wait for your return. Items must be returned unopened within 30 days from the delivery date, and you'll need to pay for postage.
If you receive items that are different to what you ordered please contact us with your order number and images of the items you did receive. Our team will get our mistake sorted for you asap.
Return Policy
We are more than happy to get back any unopened and unused boxes for a refund, store credit or exchange. Please note, this means the product must contain it's full original contents.
For orders shipped from our Australian warehouse, please ship your box/s back in a parcel bag or box to the following address:
Lucent Globe
2/14-16 Tonka Street, Luscombe, Yatala, Queensland 4207
Our team ask that you provide the return tracking information so we may ensure your parcel arrives back to us safely.
If you still have the original shipping bag/box, you can just pop them in that so you do not need to pay for another one. If your products arrive back damaged, we unfortunately will not be able to provide you with your outcome.
For orders shipped from our US Warehouse, please contact our team at support@lucentglobe.com
Please be sure to write the following information either on the parcel or on a note inside it to avoid confusion with the return team:
Your full name:
Address:
Order Number:
Desired outcome: eg refund/exchange
You will be required to pay for postage at the post office and once your parcel arrives back and has been confirmed eligible, our team will email you a confirmation regarding your compensation
Please note that additional fees may apply if your order meets certain criteria outlined in our returns & cancellations policy page
Dishdrawers:
Own a Fisher and Paykel dishwasher? Fantastic choice, they look great! We've got respect for Fisher and Paykel and their innovations; However It is extremely important that you follow the instructions on the box and use the correct amount as these machines have a high level of tech and don't like too many suds.
Using more than recommended may cause problems.