The Clean Club – Loyalty Program Terms & Conditions

1. About The Clean Club
   1. The Clean Club is a customer loyalty program (Program) operated by Lucent Globe Pty Ltd ACN 665 917 368 (Lucent Globe, we, us or our).
   2. The Program enables eligible customers to earn store credit (Credit) on qualifying purchases, which can be redeemed against future orders placed through the Lucent Globe subscription portal at https://lucentglobe.com/account/login (Subscription Portal).
   3. By participating in the Program, you agree to be bound by these Terms and Conditions (Terms). These Terms should be read together with Lucent Globe's:
      1. Terms of Service;
      2. Privacy Policy;
      3. Returns Policy;
      4. 30-Day Money Back Guarantee Policy; and
      5. Delivery & Shipping Policy,
      (together, the Website Policies).
   4. To the extent of any inconsistency between these Terms and the Website Policies in relation to the Program, these Terms will prevail.
2. Eligibility and Enrolment
   1. To participate in the Program and earn Credit, you must hold an active subscription with Lucent Globe through the Subscription Portal (an Active Subscription).
   2. Customers who purchase products on a one-time basis only, without holding an Active Subscription, are not eligible to earn Credit under the Program.
   3. As of 9th April 2026, existing subscribers will be automatically enrolled in the Program. Credit earning commences from the date of your next subscription renewal or new order processed after enrolment. Credit is not applied retrospectively to orders placed before enrolment.
   4. Only one Program membership is permitted per customer account. Program membership is personal to you and is non-transferable.
3. Earning Credit
   1. Eligible customers earn Credit at a rate of 10% of the qualifying order subtotal, calculated as follows:
      1. the order subtotal is the total price of products included in the order, excluding shipping fees, taxes and any amount paid using existing Credit;
      2. the 10% cashback rate is applied to the order subtotal after any applicable subscription discount or promotional discount has been deducted; and
      3. Credit amounts are rounded to the nearest cent (for example, an order subtotal of $13.50 earns $1.35 in Credit).
   2. Credit can be earned on the following qualifying purchases, provided you hold an Active Subscription at the time the order is processed:
      1. subscription orders processed through the Subscription Portal;
      2. one-time products purchased at checkout alongside a new subscription order;
      3. one-time add-on products purchased through the Subscription Portal;
      4. new subscriptions added through the Subscription Portal.
   3. Credit is not earned on:
      1. purchases made by customers who do not hold an Active Subscription;
      2. the portion of any order paid for using Credit (for example, if your order subtotal is $28.49 and you apply $5.00 in Credit, you earn 10% of $23.49, being $2.35 in Credit);
      3. shipping, delivery or handling charges;
      4. taxes or duties; or
      5. gift card purchases (if applicable).
   4. Credit will be applied to your account once the qualifying order has been processed and payment confirmed. Processing times may vary.
4. Redeeming Credit
   1. Credit is redeemable against future orders placed through the Subscription Portal only. Credit cannot be redeemed at the standard website checkout or through any other channel.
   2. There is no minimum or maximum amount of Credit that must be applied to a single order. An order may be fully covered by Credit where your available balance is sufficient to do so.
   3. Credit may be used alongside promotional discount codes and other offers, unless a specific promotion states otherwise.
   4. If the Credit applied to an order exceeds the order total, the remaining unused Credit will be retained in your account, subject to the expiry provisions in section 5.
   5. Credit:
      1. has no cash value and is not redeemable for cash, cheque or any other form of monetary payment;
      2. is not transferable to any other person or account;
      3. cannot be sold, traded, bartered or otherwise exchanged; and
      4. is separate from, and cannot be combined with, any store credit issued under Lucent Globe's Returns Policy or 30-Day Money Back Guarantee Policy.
5. Credit Expiry
   1. Credit expires 12 months from the date on which it was earned. Once Credit expires, it is forfeited and cannot be reinstated.
   2. Credit earned from separate qualifying purchases expires independently based on the date each Credit amount was earned. When you redeem Credit, the oldest Credit in your account will be applied first.
   3. We are not obliged to notify you before your Credit expires. We may, at our discretion, choose to send reminders or notifications regarding upcoming Credit expiry from time to time. Any decision by us to send or not send such notifications does not create an ongoing obligation to do so.
   4. You can view your current Credit balance and expiry dates at any time by logging into the Subscription Portal.
6. Returns, Refunds and Credit Adjustments
   1. If you receive a refund (whether in full or in part) on a qualifying purchase that earned Credit:
      1. The credit earned on that purchase (or a proportionate amount in the case of a partial refund) will be removed from your account by our customer support team; and
      2. If you have already redeemed some or all of that Credit on a subsequent order and then receive a refund on the original order, we will not reduce your Credit balance below zero. Your account balance cannot go negative.
   2. If you receive a refund on an order where Credit was applied as payment, our customer support team will reinstate to your account the Credit that was applied to that order (subject to the original expiry dates of the reinstated Credit).
   3. Credit adjustments under this section 6 are processed manually by our customer support team and may take up to 24 hours from the date the refund is processed. For enquiries regarding Credit adjustments, please contact us.
   4. For the avoidance of doubt, returns and refunds are processed in accordance with Lucent Globe's Returns Policy and 30-Day Money Back Guarantee Policy. This section 6 addresses only the treatment of Credit in connection with those returns and refunds.
7. Subscription Cancellation
   1. If you cancel your Active Subscription:
      1. You will stop earning Credit from the date of cancellation.
      2. Any accrued and unexpired Credit in your account will remain available for a period of 90 days from the date of cancellation (the Grace Period); and
      3. During the Grace Period, you may redeem your remaining Credit by placing a one-time order or a new subscription order through the Subscription Portal.
   2. Any Credit that has not been redeemed by the end of the Grace Period will be forfeited, regardless of whether it would otherwise have remained within its 12-month expiry period under section 5.1.
   3. If you reactivate your subscription during the Grace Period, any remaining Credit in your account will be restored and will continue to be subject to the original expiry dates under section 5.1.
8. Program Changes
   1. We may vary these Terms, the Credit earning rate, redemption conditions, or any other aspect of the Program at any time by providing you with at least 30 days' prior notice via:
      1. Email to the email address associated with your account; or
      2. A notice published on the Subscription Portal or our website.
   2. Any Credit earned before the effective date of a variation will remain subject to the Terms in effect at the time the Credit was earned, including the original expiry period, unless the variation is required to comply with applicable law.
   3. Your continued participation in the Program after the effective date of any variation constitutes acceptance of the updated Terms. If you do not agree with a variation, you may redeem any accrued Credit before the effective date or cancel your subscription.
   4. We may suspend or terminate the Program at any time by providing at least 30 days' prior notice in accordance with paragraph 8.1. If we terminate the Program, you will have at least 30 days from the date of the termination notice to redeem any accrued and unexpired Credit.
9. Fraud and Misuse
   1. We reserve the right to suspend or cancel your participation in the Program and forfeit any accrued Credit if we reasonably determine that:
      1. You have engaged in fraudulent, dishonest or abusive conduct in connection with the Program;
      2. You have manipulated or exploited the Program in a manner inconsistent with its intended purpose (including, without limitation, creating multiple accounts to earn additional Credit); or
      3. You have breached these Terms.
   2. Before permanently forfeiting your Credit under this section 9, we will notify you in writing and provide you with a reasonable opportunity to respond, except where immediate action is necessary to prevent ongoing fraud or loss.
10. Limitation of Liability
    1. Subject to section 13, to the maximum extent permitted by law:
       1. Our total liability to you in connection with the Program is limited to the value of the accrued and unexpired Credit in your account at the time the liability arises; and
       2. We are not liable for any indirect, incidental, special or consequential loss arising out of or in connection with the Program, including any loss arising from the expiry or forfeiture of Credit.
    2. We do not warrant that the Program or Subscription Portal will be available at all times or free from errors. Temporary unavailability of the Subscription Portal does not extend the expiry period of any Credit or the Grace Period under section 7.
11. Privacy
    1. We collect, use, store, manage, disclose and protect personal information in connection with the Program in accordance with Lucent Globe's Privacy Policy and the Privacy Act 1988 (Cth).
    2. By participating in the Program, you acknowledge that we may collect and use your personal information for the purpose of administering the Program, including tracking Credit balances, processing redemptions, analysing purchasing patterns and communicating with you about the Program.
12. Disputes
    1. If you have a dispute or complaint regarding the Program, including any Credit balance, expiry or adjustment, please contact our customer support team in the first instance. We will endeavour to acknowledge your dispute within 5 business days and resolve it as soon as reasonably practicable.
    2. If we are unable to resolve your dispute to your satisfaction, you may contact your relevant state or territory consumer affairs body, or the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.
13. Australian Consumer Law
    1. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.
    2. If there is any inconsistency between these Terms and the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency.
14. General
    1. These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
    2. If any provision of these Terms is found to be invalid or unenforceable, it will be read down to the extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.
    3. Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
15. Contact Us

    If you have any questions about the Program or these Terms, please contact us.

    Last updated on 9th April 2026.