Pre-Order Terms & Conditions

By placing a pre-order with us, you agree to the following terms and conditions:

Full Payment Required

All pre-orders must be paid for in full at the time of purchase. Orders will not be reserved or processed without full payment.

Estimated Delivery Date

We will provide an estimated delivery timeframe for pre-order items. Please note that this is an estimate only. We reserve the right to modify the delivery schedule at any time due to unforeseen circumstances.

Combined Orders

If your order includes both pre-order and in-stock items, the entire order will be held and shipped together once the pre-order items become available. If you need in-stock items sooner, we recommend placing a separate order.

Changes to Products

Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.

Order Cancellation
We may cancel your pre-order at any time for any reason prior to dispatch. If cancellation occurs before the item is dispatched, you will be entitled to a full refund of your pre-order payment.

Returns
Once your order has been dispatched our standard returns policy applies: https://lucentglobe.com/pages/returns-policy

 

Birthday Sale Promotion – Terms and Conditions 

Lucent Globe means Lucent Globe Pty Ltd ACN 665 917 368, of 2/14 Tonka Street, Luscombe QLD 4207. 

These Terms and Conditions set out the specific terms that govern the above promotion (Offer) and apply in addition to our Terms of Service and our Privacy Policy.

1. The Offer is valid from, with respect to Australia and the rest of the world, 8:00 am on 13th March 2026 (AEST) until 11:59 pm on 29th March 2026 (AEST) (the Promotion Period). The Offer and the discounts contemplated by it are only valid during the Promotion Period and will not apply beyond the Promotion Period or with respect to the United States of America or the United Kingdom.  

2. The Offer is valid on www.lucentglobe.com (Online Channel).

3. The Offer is comprised of the following deals: 

4. In addition to the deals set out in paragraph 3, the following gift with purchase (GWP) tiers apply to qualifying orders placed during the Promotion Period:

 

GWP tiers are based on the order value after any applicable discounts have been applied. Gifts with purchase are subject to availability and will be added automatically to qualifying orders. Only one GWP tier will apply per order (being the highest tier for which the order qualifies). Free shipping under the $100 tier may be combined with a product gift under the $120 or $160 tier.

5. All discounts referred to in paragraph 3 are calculated off the everyday price. Where a deal refers to "up to" a stated percentage, the actual discount may vary by product and will be displayed at the point of sale. 

6. All products are subject to availability. Limited stock is available for selected sale items, and discounts are offered on a first-come, first-served basis. Once items are sold out, they will no longer be available at the promotional price. 

7. Discounts will be applied automatically at cart on the checkout page to receive the discount on the valid items in your order. 

8. Subject to paragraph 3, discounts cannot be combined with any other promotions, offers or discount codes.

9. Our Returns & Cancellation Policy and 30 Day Money Back Guarantee Policy will apply in the usual course with respect to the Offer. Please refer to those policies for further information. However, processing times may be affected or delayed given the volume of orders processed during the Promotion Period. Our customer service team will keep you informed of any such developments. 

10. The delivery timeframes referred to in our Shipping Policy may also be affected due to the increase in the volume of orders for shipment during the Promotion Period. We appreciate your understanding.

11. Lucent Globe reserves the right to cancel or modify orders if any promotional discount was applied in error or if an order violates any of these Terms and Conditions. If an order adjustment is necessary, customers will be notified via the email address provided at checkout. Please ensure you put the correct address and add the correct items, we cannot guarantee that we will be able to update your order. We cannot take any responsibility if you provide us with an incorrect address. 

12. Except for any liability that cannot by law be excluded, Lucent Globe (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether or not arising from any person's negligence) arising in any way out of or in connection with:

1. this promotion;

2. any theft, unauthorised access or third party interference;

3. any technical difficulties or equipment malfunction (whether or not under Lucent Globe’s control); and 

4. the cancellation or rescheduling of this promotion.

13. If for any reason this promotion is not capable of running as planned, including as a result of infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lucent Globe which corrupt or affect the administration, security, fairness, integrity, safety or proper conduct of this promotion, Lucent Globe reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any applicable legislation.

14. For the Online Channel:

1. in the event of stock insufficiency, Lucent Globe has the right to cancel any purchase. Lucent Globe will, of course, inform you immediately and reimburse any payments made via the method of payment used for the purchase. However, prior to cancelling your order, Lucent Globe may reach out to you via its customer service team to offer you alternative products in lieu of the product(s) you had ordered;

2. Lucent Globe is not responsible for any failure to complete your transaction, or any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination of these, or any other technical failures including any damage to any person's mobile handset or computer related to, or resulting from, this promotion;

3. Lucent Globe does not accept any responsibility for late, lost, incomplete, delayed, corrupted or misdirected transactions, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise; and 

4. any fraudulent behaviour may result in cancellation of any order and/or inability to access the Online Channel or any other Lucent Globe website. Lucent Globe has the right, in its sole discretion, to disqualify or prohibit from participating in the promotion any individual who Lucent Globe believes has engaged, has attempted to or intends to attempt to engage, in conduct that annoys, abuses, threatens, or harasses any other participant or any representative of Lucent Globe. The use of agents or automated devices, programs, or methods to participate is prohibited, and Lucent Globe has the right, in its sole discretion, to disqualify any participant that it believes may have participated using such an agent or automated device, program or method.

15. Each customer must comply with these Terms and Conditions. By participating in the promotion, each customer agrees to indemnify and to keep indemnified Lucent Globe (including its officers, employees and agents) in relation to all loss and damage whatsoever which is suffered (including but not limited to indirect or consequential loss) by Lucent Globe as a direct or indirect result of the customer acting inconsistently with or breaching any part of these Terms and Conditions.

16. Lucent Globe's decision on all aspects relating to the promotion is final and no correspondence will be entered into.

17. Lucent Globe reserves the right to amend these Terms and Conditions.

18. Lucent Globe reserves the right to change, limit or cancel this promotion at any time.

19. Nothing in these Terms and Conditions affects your rights at law and/or under the consumer guarantees which apply under the Australian Consumer Law.

Spring Sale Promotion – Terms and Conditions 

Lucent Globe means Lucent Globe Pty Ltd ACN 665 917 368, of 2/14 Tonka Street, Luscombe QLD 4207. 

These Terms and Conditions set out the specific terms that govern the above promotion (Offer) and apply in addition to our Terms of Service and our Privacy Policy.

1. The Offer is valid from, with respect to the United States of America and the United Kingdom, 8:00 am on 13th March 2026 (AEST) until 11:59 pm on 29th March 2026 (AEST) (the Promotion Period). The Offer and the discounts contemplated by it are only valid during the Promotion Period and will not apply beyond the Promotion Period or with respect to Australia or any other region.  

2. The Offer is valid on www.lucentglobe.com (Online Channel).

3. The Offer is comprised of the following deals: 

4. In addition to the deals set out in paragraph 3 , orders placed during the Promotion Period will receive a free gift with purchase (GWP), and free shipping
   with offers varying by region as follows:
   (a) United States – Free Shipping on orders over $50USD and Dish Soap 100-pack on orders over $60USD; and
   (b) United Kingdom – 35 pack Strawberries and Cream Laundry Detergent Sheets on orders over $60GBP, Free Shipping on orders over $74GBP and 1x Large Storage Tin on orders over $85GBP
   
   

Only one GWP tier will apply per order (being the highest tier for which the order qualifies). GWP and Free shipping tiers may be combined with a higher tier if the threshold has been reached. 

The GWP and Free Shipping order threshold is based on the order value after any applicable discounts have been applied. The GWP will be added automatically to qualifying orders and is subject to availability. Dish Soap, 35 pack Strawberries and Cream Laundry Detergent and Large Storage Tins are not available for individual purchase and can only be obtained as a GWP under this paragraph. 

5. All discounts referred to in paragraph 3 are calculated off the everyday price. Where a deal refers to "up to" a stated percentage, the actual discount may vary by product and will be displayed at the point of sale. 

6. All products are subject to availability. Limited stock is available for selected sale items, and discounts are offered on a first-come, first-served basis. Once items are sold out, they will no longer be available at the promotional price. 

7. Discounts will be applied automatically at cart on the checkout page to receive the discount on the valid items in your order. 

8. Discounts cannot be combined with any other promotions, offers or discount codes.

9. Our Returns & Cancellation Policy and 30 Day Money Back Guarantee Policy will apply in the usual course with respect to the Offer. Please refer to those policies for further information. However, processing times may be affected or delayed given the volume of orders processed during the Promotion Period. Our customer service team will keep you informed of any such developments. 

10. The delivery timeframes referred to in our Shipping Policy may also be affected due to the increase in the volume of orders for shipment during the Promotion Period. We appreciate your understanding.

11. Lucent Globe reserves the right to cancel or modify orders if any promotional discount was applied in error or if an order violates any of these Terms and Conditions. If an order adjustment is necessary, customers will be notified via the email address provided at checkout. Please ensure you put the correct address and add the correct items, we cannot guarantee that we will be able to update your order. We cannot take any responsibility if you provide us with an incorrect address. 

12. Except for any liability that cannot by law be excluded, Lucent Globe (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether or not arising from any person's negligence) arising in any way out of or in connection with:

1. this promotion;

2. any theft, unauthorised access or third party interference;

3. any technical difficulties or equipment malfunction (whether or not under Lucent Globe’s control); and 

4. the cancellation or rescheduling of this promotion.

13. If for any reason this promotion is not capable of running as planned, including as a result of infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lucent Globe which corrupt or affect the administration, security, fairness, integrity, safety or proper conduct of this promotion, Lucent Globe reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any applicable legislation.

14. For the Online Channel:

1. in the event of stock insufficiency, Lucent Globe has the right to cancel any purchase. Lucent Globe will, of course, inform you immediately and reimburse any payments made via the method of payment used for the purchase. However, prior to cancelling your order, Lucent Globe may reach out to you via its customer service team to offer you alternative products in lieu of the product(s) you had ordered;

2. Lucent Globe is not responsible for any failure to complete your transaction, or any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination of these, or any other technical failures including any damage to any person's mobile handset or computer related to, or resulting from, this promotion;

3. Lucent Globe does not accept any responsibility for late, lost, incomplete, delayed, corrupted or misdirected transactions, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise; and 

4. any fraudulent behaviour may result in cancellation of any order and/or inability to access the Online Channel or any other Lucent Globe website. Lucent Globe has the right, in its sole discretion, to disqualify or prohibit from participating in the promotion any individual who Lucent Globe believes has engaged, has attempted to or intends to attempt to engage, in conduct that annoys, abuses, threatens, or harasses any other participant or any representative of Lucent Globe. The use of agents or automated devices, programs, or methods to participate is prohibited, and Lucent Globe has the right, in its sole discretion, to disqualify any participant that it believes may have participated using such an agent or automated device, program or method.

15. Each customer must comply with these Terms and Conditions. By participating in the promotion, each customer agrees to indemnify and to keep indemnified Lucent Globe (including its officers, employees and agents) in relation to all loss and damage whatsoever which is suffered (including but not limited to indirect or consequential loss) by Lucent Globe as a direct or indirect result of the customer acting inconsistently with or breaching any part of these Terms and Conditions.

16. Lucent Globe's decision on all aspects relating to the promotion is final and no correspondence will be entered into.

17. Lucent Globe reserves the right to amend these Terms and Conditions.

18. Lucent Globe reserves the right to change, limit or cancel this promotion at any time.

19. Nothing in these Terms and Conditions affects your rights at law.

Terms & Conditions – Email Sign-Up Giveaway Promotion

Schedule – Terms & Conditions of Entry

Information on how to enter and prizes set out in this Schedule form part of the Terms & Conditions of Entry (Terms). These Terms constitute the entrant’s agreement with the Promoter in relation to the entrant’s participation in the Promotion. The Terms must be read together with the Schedule for this Promotion. To the extent of any inconsistency between the Schedule and these Terms, the Schedule prevails.

 

Terms & Conditions of Entry (Terms)

These Terms must be read together with the Schedule for this Promotion. The Schedule defines certain terminology used in these Terms.

Entry

1.          By entering the Promotion, entrants accept these Terms.

2.          Entry is open only to entrants who comply with the Entry Restrictions and who follow the Entry Mechanics.

3.          Entries must be received by the Promoter during the Promotional Period.

4.          The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

5.          The Promoter has no control over communications networks or services, the Internet, or computer or telephone networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise.

6.          The Promoter is not liable for any consequences of user error including (without limitation) costs incurred.

Prizes

7.          The Prize(s) will be awarded to the winners drawn in accordance with the Prize Draw.

8.          The winners will be notified in accordance with the Notification of Winners.

9.          The Prize(s) will be delivered to the winner(s) in accordance with the Prize Delivery. Once any Prize has left the Promoter’s (or supplier’s) possession or control, the Promoter will not be responsible for any loss or damage to the Prize.

10.        In the event of a Prize not being accepted or claimed, the Prize will be deemed forfeited unless the process for Unclaimed Prize Allocation applies.

11.        The Promoter may require the winner(s) to provide proof of identity and eligibility prior to being awarded a Prize.

12.        The Promoter may, in its sole discretion, disqualify any or all entries from, and prohibit further participation in this Promotion by, any person who fails to provide an adequate identification to the satisfaction of the Promoter, or who tampers with or benefits from the manipulation of, or tampering with, the entry process, or the operation of the Promotion or acts in violation of these Terms, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.

13.        If, due to any reason whatsoever, the Promoter becomes aware after an entrant has won a Prize that the entrant has not complied with these Terms, that entrant will have no entitlement to the Prize, even if the Promoter has announced them as a winner and that entrant will be required, at the direction of Promoter, to return, refund or otherwise make restitution of the Prize.

14.        Prizes cannot be transferred or exchanged (except as set out in these Terms). Any Prize that has been transferred will be deemed void and the parties involved will be disqualified from the Promotion. Without limiting any other term of these Terms, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and include any applicable GST. The Promoter accepts no responsibility for any change in prize value.

General

15.        Any disputed matters about the conduct of the Promotion or the allocation of a Prize should be put to the Promoter in writing via support@lucentglobe.com. The Promoter will use best endeavours to respond to disputed matters within 5 working days. To the furthest extent permitted by law, the Promoter’s decision in relation to all aspects of this Promotion is final and no correspondence will be entered into.

16.        If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond control of the Promoter, corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries, subject to the approval of the relevant authorities in the Eligible States/Territories if required.

17.        Without limiting any other paragraph, the Promoter may at its discretion amend any of this Promotion or of these Terms, subject to applicable laws and any notifications required to be made to relevant authorities in the Eligible States/Territories if required.

18.        Nothing in these Terms limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the State and Territories of Australia (Non-Excludable Guarantees).

19.        The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) by any person in connection with this Promotion or accepting or using any Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law) including the Non-Excludable Guarantees.

20.        The Promoter accepts no responsibility for any tax implications that may arise from the Prize winnings. Independent financial advice should be sought. Where the operation of this Promotion results in, for GST purposes, supplies being made for non-monetary consideration, entrants agree to follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

21.        The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion. By entering this Promotion, entrants’ consent to the storage of their personal information on the databases of the Promoter and its related bodies corporate and the Promoter and its related bodies corporate may use this information for future promotional and marketing purposes regarding their products and services including (where the entrant has opted in) contacting entrants via electronic messaging. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this Promotion or communicating with entrants. Entrants can read the Promoter’s Privacy Policy at https://lucentglobe.com/pages/privacy-policy. Entrants can request access, updates and corrections to their personal information by contacting the Promoter at support@lucentglobe.com.

22.        Facebook, YouTube, Instagram, TikTok, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, TikTok or Snapchat; and to release Facebook, YouTube, Instagram, TikTok, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, TikTok, or Snapchat.

23.        Unless the contrary intention appears, a reference in these Terms or Schedule or in advertisement relating to this Promotion to ‘dollars’ or ‘$’ is a reference to the lawful currency of Australia.

24.                    The Promotion and these Terms will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.

JANUARY 2026 EMAIL SIGN-UP GIVEAWAY WINNER
Victoria Wardell