Skip to content
SHIPPING POLICY
- INTRODUCTION
This document sets out the shipping policy of Lucent Globe Pty Ltd (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
The procedures outlined in this policy are designed to ensure clarity for you and to aid us in providing you with the best products and services (Products) possible.
We may change this shipping policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current shipping policy.
- Methods
All Orders placed during our regular business hours will be processed and prepared for shipping with 1-2 business days. You can choose from the following shipping methods for each of our Products:
- Standard Shipping:
- Standard Shipping is provided via Australia Post and will usually take approximately 2-8 business days, depending on your location.
- Express Shipping:
- Express Shipping to receive your products faster will usually take approximately 1-3 business days depending on your location.
-
NZ
Shipping to New Zealand will usually take approximately 2-8 business days. We currently don't offer free shipping on subscriptions under $99 to New Zealand.
US
We currently ship to the United States and will usually take approximately 3-10 business days. Free Shipping on orders over $99 USD, other shipping prices are calculated at checkout.
Individual countries and their local authority are subject to change. Import taxes, VAT and fees are completely out of our control and must be paid by the recipient so we recommend contacting your local customs office to check if taxes apply and how much they may be.
If delivery is refused and is returned to the sender, your order will be refunded less the original shipping costs. Lucent Globe believes in honesty so we will not mark your parcel as a ‘gift’ or ‘sample’ to avoid you paying taxes/import fees. - Fees
Our shipping fees are calculated based on the method you choose, the weight and dimensions of the Products included in your Order and your location, among other factors. Your shipping costs will be included in the total cost of your order prior to completing checkout.
- Shipping Protection
Shipping protection is offered as an optional extra for $1.98 (AUD). This provides coverage in the event your order is lost, stolen or damaged in transit to you. More information is available here.
- Tracking
All Orders will be provided with a confirmation email and tracking number once shipped. This can be used to monitor the location and status of your Order and the progress of your overall shipment. Please be aware that it can take some days for tracking information to become available after we ship your Order.
- delays
Although we try to ensure that every Order arrives on time, it is possible that delays can occur as a result of factors beyond our control, including extreme weather conditions, holiday periods, or carrier-related issues such as personnel shortages. In the instance that your Order is delayed, please contact us at support@lucentglobe.com and we will assist you in resolving the delay as soon as possible.
- loss or damage
Where your Order is lost in transit or arrives damaged, please contact us at support@lucentglobe.com as soon as possible. We will work with the shipping carrier to investigate the cause of the issue and ensure you are provided with a resolution.
- accuracy of shipping information
So that we can ensure you receive your Products, it is important that you provide us with accurate and complete information when completing your order. We are not responsible for any delays or non-deliveries caused by incorrect or incomplete shipping information provided by you prior to shipping your Order.
- CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Email: support@lucentglobe.com
Our privacy policy was last updated on 9/10/23.