Pre-Order Terms & Conditions

By placing a pre-order with us, you agree to the following terms and conditions:

Full Payment Required

All pre-orders must be paid for in full at the time of purchase. Orders will not be reserved or processed without full payment.

Estimated Delivery Date

We will provide an estimated delivery timeframe for pre-order items. Please note that this is an estimate only. We reserve the right to modify the delivery schedule at any time due to unforeseen circumstances.

Combined Orders

If your order includes both pre-order and in-stock items, the entire order will be held and shipped together once the pre-order items become available. If you need in-stock items sooner, we recommend placing a separate order.

Changes to Products

Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.

Order Cancellation
We may cancel your pre-order at any time for any reason prior to dispatch. If cancellation occurs before the item is dispatched, you will be entitled to a full refund of your pre-order payment.

Returns
Once your order has been dispatched our standard returns policy applies: https://lucentglobe.com/pages/returns-policy

 

EOFY26 Sale Promotion – Terms and Conditions

Lucent Globe means Lucent Globe Pty Ltd ACN 665 917 368, of 2/14 Tonka Street, Luscombe QLD 4207.

These Terms and Conditions set out the specific terms that govern the above promotion (Offer) and apply in addition to our Terms of Service and our Privacy Policy.

1. The Offer is valid from, with respect to Australia and the rest of the world, 8:00 am on 20^th June 2026 (AEST) until 11:59 pm on 8^th July 2026 (AEST) (the Promotion Period). Lucent Globe reserves the right to extend the Promotion Period at its discretion. Any extension will be published on the Online Channel and the updated end date will take effect from the time of publication. The Offer and the discounts contemplated by it will not apply beyond the Promotion Period (as may be extended) or with respect to the United States of America or the United Kingdom. 
2. The Offer is valid on www.lucentglobe.com (Online Channel).
3. The Offer is comprised of the following deals:

Deal No.	Deal Description
	Up to 43% off the Detergent Bundle, Laundry Bundle, Dishwashing Power Duo and Luxury Laundry Bundle. The "up to 43%" discount reflects the maximum saving available. The actual discount may vary by product and bundle configuration and will be displayed at the point of sale.
	Up to 43% off Dish & Laundry products (individual items, not bundles).
	50% off the Everything Bundle (EVB) and the Clean Home Starter Kit (CHSK).
	Up to 57% off Fabric Softener in Ocean Breeze and Fragrance Free variants. This deal does not apply to the Wild Lavender variant, which is excluded from the Offer.
	Up to 30% off refills, including Handsoap, Multipurpose, Glass, Floor and Toilet cleaner refills.
	10% off accessories, including Bottles, Cloths and Sponges.

4. All discounts referred to in paragraph 3 are calculated off the everyday price. Where a deal refers to "up to" a stated percentage, the actual discount may vary by product and will be displayed at the point of sale.

5. In addition to the deals set out in paragraph 3, all qualifying orders placed during the Promotion Period will receive cashback equal to 10% of the order value (after any applicable discounts) in the form of a store credit (Store Credit). The Store Credit:

a. is redeemable against future orders placed through the Online Channel only;

b. applies only to products that form part of the Offer and does not apply to any products purchased outside of the Offer;

c. will be issued to the email address provided at checkout immediately following completion of the qualifying order;

d. is valid for 12 months from the date of issue;

e. cannot be redeemed for actual cash;

f. is non-transferable; and

g. may not be combined with any other promotional offer unless otherwise stated by Lucent Globe.

6. Storage Tins are back in stock and available for purchase during the Promotion Period, subject to availability.

7. In addition to the deals set out in paragraph 3, the following gift with purchase (GWP) tiers apply to qualifying orders placed during the Promotion Period:

Minimum Order Value (AUD)	Gift with Purchase
$100	Free shipping
$120 $160	Free shipping and Multipurpose Sheets Free Dishwashing Booster

8. GWP tiers are based on the order value after any applicable discounts have been applied. Gifts with purchase are subject to availability and will be added automatically to qualifying orders. Only one GWP tier will apply per order (being the highest tier for which the order qualifies).

9. All products are subject to availability. Limited stock is available for selected sale items, and discounts are offered on a first-come, first-served basis. Once items are sold out, they will no longer be available at the promotional price.

10. Discounts will be applied automatically at cart on the checkout page to receive the discount on the valid items in your order.

11. Subject to paragraphs 3 and 5, discounts cannot be combined with any other promotions, offers or discount codes.

12. Our Returns & Cancellation Policy and 30 Day Money Back Guarantee Policy will apply in the usual course with respect to the Offer. Please refer to those policies for further information. However, processing times may be affected or delayed given the volume of orders processed during the Promotion Period. Our customer service team will keep you informed of any such developments.

13. The delivery timeframes referred to in our Shipping Policy may also be affected due to the increase in the volume of orders for shipment during the Promotion Period. We appreciate your understanding.

14. Lucent Globe reserves the right to cancel or modify orders if any promotional discount was applied in error or if an order violates any of these Terms and Conditions. If an order adjustment is necessary, customers will be notified via the email address provided at checkout. Please ensure you put the correct address and add the correct items, we cannot guarantee that we will be able to update your order. We cannot take any responsibility if you provide us with an incorrect address.

15. Except for any liability that cannot by law be excluded, Lucent Globe (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether or not arising from any person's negligence) arising in any way out of or in connection with:

a. this promotion;

b. any theft, unauthorised access or third party interference;

c. any technical difficulties or equipment malfunction (whether or not under Lucent Globe's control); and

d. the cancellation or rescheduling of this promotion.

16. If for any reason this promotion is not capable of running as planned, including as a result of infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lucent Globe which corrupt or affect the administration, security, fairness, integrity, safety or proper conduct of this promotion, Lucent Globe reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any applicable legislation.

17. For the Online Channel:

a. in the event of stock insufficiency, Lucent Globe has the right to cancel any purchase. Lucent Globe will, of course, inform you immediately and reimburse any payments made via the method of payment used for the purchase. However, prior to cancelling your order, Lucent Globe may reach out to you via its customer service team to offer you alternative products in lieu of the product(s) you had ordered;

b. Lucent Globe is not responsible for any failure to complete your transaction, or any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination of these, or any other technical failures including any damage to any person's mobile handset or computer related to, or resulting from, this promotion;

c. Lucent Globe does not accept any responsibility for late, lost, incomplete, delayed, corrupted or misdirected transactions, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise; and

d. any fraudulent behaviour may result in cancellation of any order and/or inability to access the Online Channel or any other Lucent Globe website. Lucent Globe has the right, in its sole discretion, to disqualify or prohibit from participating in the promotion any individual who Lucent Globe believes has engaged, has attempted to or intends to attempt to engage, in conduct that annoys, abuses, threatens, or harasses any other participant or any representative of Lucent Globe. The use of agents or automated devices, programs, or methods to participate is prohibited, and Lucent Globe has the right, in its sole discretion, to disqualify any participant that it believes may have participated using such an agent or automated device, program or method.

18. Each customer must comply with these Terms and Conditions. By participating in the promotion, each customer agrees to indemnify and to keep indemnified Lucent Globe (including its officers, employees and agents) in relation to all direct loss and damage whatsoever which is suffered (including but not limited to indirect or consequential loss) by Lucent Globe as a direct result of the customer acting inconsistently with or breaching any part of these Terms and Conditions.

19. Lucent Globe's decision on all aspects relating to the promotion is final and no correspondence will be entered into.

20. Lucent Globe reserves the right to amend these Terms and Conditions at any time. Any amendments, including changes to the Promotion Period, will be published on the Online Channel. It is the customer's responsibility to review these Terms and Conditions periodically. Lucent Globe is not required to notify customers individually of any amendments.

21. Nothing in these Terms and Conditions affects your rights at law and/or under the consumer guarantees which apply under the Australian Consumer Law.

 

Terms & Conditions
EOFY Sale Email 21/06/26 — Free Dishwashing Cleaner Tablet Promotion

• Offer valid from 7:45am AEST 21st June 2026, ends 11:59pm AEST 21st June 2026
• Free Dishwashing Cleaner Tablets will be included with the first 100 orders placed during the promotional period.
• The free gift will not appear in your cart or order confirmation, it will be added to your parcel during packing.
• One free gift per order.
• Offer cannot be combined with any other discount code.
• No cash or credit value. Not redeemable for alternatives.
• Lucent Globe reserves the right to substitute the free gift with a product of equal or greater value if stock is unavailable.
• Orders are processed in the order they are received. Order number at time of purchase determines eligibility.

HOWIE15 - Terms & Conditions

• 15% discount is applied to the first subscription payment only. From the second charge onwards, standard subscription pricing resumes.
  
• Code must be entered at checkout (HOWIE15). It cannot be applied retrospectively to existing or completed orders.
• Valid from 08 June 2026
• Not valid on the Clean Home Starter Kit, Everything Bundle, Buy 4, Get 4 Laundry Bundle, Luxury Laundry Scents or any Deal of the Day.
• Cannot be combined with any other promotion.
• Only available for US & UK customers. 

Terms & Conditions – Cozy 2026 Giveaway

Information on how to enter and prizes set out in this Schedule form part of the Terms & Conditions of Entry (Terms). These Terms constitute the entrant’s agreement with the Promoter in relation to the entrant’s participation in the Promotion. The Terms must be read together with the Schedule for this Promotion. To the extent of any inconsistency between the Schedule and these Terms, the Schedule prevails.

Promotion	Cozy 2026 Giveaway
Eligible States/Territories	New South Wales, Queensland, ACT, Victoria, South Australia, Western Australia, Northern Territory, Tasmania
Promotional Period	Start: 9:00 am (AEST) on 14th of May 2026, 14/05/26 End:   11:59 pm (AEST) on 14th of June 2026, 14/06/26 No entries will be accepted outside of this period.
Promoter’s Website	www.lucentglobe.com
Promoter	Lucent Globe Pty Ltd ACN 665 917 368 of 2/14 Tonka Street, Luscombe QLD 4207
Entry Restrictions	Entry to the Promotion is open to Australian residents in all Eligible States/Territories who fulfil the method of entry requirements and are 18 years of age or older. Directors, management, employees, officers and contractors (and their immediate families) of: the Promoter; or the companies associated with this Promotion, are ineligible to enter. “Immediate families” means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the director, manager, employee, officer or contractor.
Entry Mechanics	Participants may enter the Promotion during the Promotional Period by submitting their name, email address and phone number via the Promotion entry form made available through the Promoter’s Website, organic social media channels, paid advertisements or other promotional channels approved by the Promoter. Each valid submission counts as one (1) entry into the Promotion. By submitting an entry, entrants acknowledge that they are opting in to receive email and SMS marketing communications from the Promoter, subject to applicable law and the entrant’s right to unsubscribe at any time.
Bonus Entry Mechanics	After submitting a valid entry, entrants may receive an email from the Promoter containing the discount code WINTERCOZY, which provides 15% off eligible purchases during the Promotional Period. An entrant who makes a valid purchase from the Promoter during the Promotional Period using the discount code WINTERCOZY will receive one (1) additional entry into the Promotion. A purchase is not required to enter the Promotion. The bonus entry mechanic is optional and does not affect the validity of an entrant’s free entry. Purchases must be made at the Promoter’s normal retail prices, less the advertised WINTERCOZY discount. Returned, cancelled, refunded, fraudulent or chargeback purchases will not qualify for a bonus entry.
Maximum Entries	Each entrant may receive a maximum of two (2) entries into the Promotion, being: one (1) entry for submitting a valid entry form; and one (1) bonus entry for making a qualifying purchase using the code WINTERCOZY during the Promotional Period.
SMS/Telephone Charges	Standard message, data and internet access charges may apply, depending on the entrant’s service provider. The Promoter is not responsible for any costs charged by an entrant’s carrier or service provider.
Prize Draw	This is a game of chance and skill plays no part in determining the winner. Based on a random draw, one (1) winner will be selected at the conclusion of the Promotional Period. The draw will take place by the next working day following the end of the Promotional Period, once entries for the Promotional Period have been validated and tallied by the Promoter. The winner will be announced on the Promoter’s Website and/or via the Promoter’s social media channels and will be entitled to receive the Prize detailed below.
Prize	There is one (1) prize available to be won in this Promotion, comprised of the following prize pack: Kindle; Diptyque Candle; LED Face Mask; Breville Espresso Machine; YETI Tumbler; Hommey Slippers; Hommey Robe; and Everything Bundle. The Prize is valued at A$2,000+ in total based on recommended retail prices at the time these Terms are prepared.
Prize Conditions	The Prize is subject to availability. If any element of the Prize is unavailable for any reason beyond the Promoter’s reasonable control, the Promoter may substitute that element with another prize or prize element of equal or greater value, subject to applicable law and any approval required from relevant authorities. All other ancillary costs, including any taxes, duties, customs charges, import fees, insurance, delivery charges outside standard delivery, set-up costs and any other expenses, are the responsibility of the winner unless expressly stated otherwise in these Terms.
Total Prize Pool	A$2,000+ in total
Total Number of Prizes	One (1)
Notification of Winners	The winner’s name and State, Territory or country of residence may be published on the Promoter’s Website and/or via the Promoter’s social media channels. Once announced, the winner will be contacted by the Promoter’s representatives via phone, email and/or other electronic means to make arrangements for provision of the Prize.
Prize Delivery	The Prize will be provided to the winner within 30 days of the conclusion of the Promotional Period, unless delayed due to circumstances outside the Promoter’s reasonable control, including supplier delay, international shipping delay, customs clearance or events affecting the availability of any Prize element.
Unclaimed Prize Allocation	If a winning entry is deemed invalid, or the Prize is not accepted within 7 days of the winner being notified, the winner’s entry will be deemed invalid and the Promoter will conduct such further draws until the Prize is awarded, subject to any written directions given by any relevant authority. Winners in any redraw will be notified in the same manner as detailed in the “Notification of Winner” section of this Schedule and may have their name and State, Territory or country of residence published on the Promoter’s Website and/or via the Promoter’s social media channels.

Terms & Conditions of Entry (Terms)

These Terms must be read together with the Schedule for this Promotion. The Schedule defines certain terminology used in these Terms.

Entry

1. By entering the Promotion, entrants accept these Terms.
2. Entry is open only to entrants who comply with the Entry Restrictions and who follow the Entry Mechanics.
3. Entries must be received by the Promoter during the Promotional Period.
4. The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
5. The Promoter has no control over communications networks or services, the Internet, or computer or telephone networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise.
6. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred.
7. Each entrant must use their own genuine name, email address and mobile phone number. Entries using false, duplicate, automated or third-party details will be deemed invalid.
8. Opting in to receive marketing communications (including by SMS or email) is not a condition of entry. The Promoter will only send marketing communications to entrants who provide separate, express consent at the time of entry, and entrants may unsubscribe at any time.

Prizes

1. The Prize will be awarded to the winner drawn in accordance with the Prize Draw.
2. The winner will be notified in accordance with the Notification of Winners.
3. The Prize will be delivered to the winner in accordance with the Prize Delivery. Once the Prize has left the Promoter's (or supplier's) possession or control, the Promoter will not be responsible for any loss or damage to the Prize.
4. In the event of the Prize not being accepted or claimed, the Prize will be deemed forfeited unless the process for Unclaimed Prize Allocation applies.
5. The Promoter may require the winner to provide proof of identity, age and residency prior to being awarded the Prize.
6. The Promoter may, in its sole discretion, disqualify any or all entries from, and prohibit further participation in this Promotion by, any person who fails to provide adequate identification to the satisfaction of the Promoter, or who tampers with or benefits from the manipulation of, or tampering with, the entry process or the operation of the Promotion, or acts in violation of these Terms, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.
7. If, due to any reason whatsoever, the Promoter becomes aware after an entrant has won the Prize that the entrant has not complied with these Terms, that entrant will have no entitlement to the Prize, even if the Promoter has announced them as a winner, and that entrant will be required, at the direction of the Promoter, to return, refund or otherwise make restitution of the Prize.
8. The Prize cannot be transferred or exchanged or redeemed for cash (except as set out in these Terms). Any Prize that has been transferred will be deemed void and the parties involved will be disqualified from the Promotion. Without limiting any other term of these Terms, the Prize (and elements of the Prize) must be taken as and when specified or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and include any applicable GST. The Promoter accepts no responsibility for any change in prize value. If any element of the Prize becomes unavailable for reasons beyond the Promoter's control, the Promoter reserves the right to substitute that element with an item of equal or greater value, subject to any applicable laws.

Bonus Entry and Discount Code

1. The discount code WINTERCOZY entitles the user to 15% off eligible purchases on the Promoter's Website during the Promotional Period. The code is available to all customers and use of the code is not required to enter the Promotion. Standard exclusions apply as set out on the Promoter's Website.
2. To qualify for a Bonus Entry, the participant must have submitted a valid Standard Entry, must use the same email address for both the Standard Entry and the qualifying purchase, and the qualifying order must not be cancelled, returned or refunded prior to the conclusion of the Promotional Period.

General

1. Any disputed matters about the conduct of the Promotion or the allocation of the Prize should be put to the Promoter in writing via support@lucentglobe.com. The Promoter will use best endeavours to respond to disputed matters within 5 working days. To the furthest extent permitted by law, the Promoter's decision in relation to all aspects of this Promotion is final and no correspondence will be entered into.
2. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond control of the Promoter, that corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries, subject to the approval of the relevant authorities in the Eligible States/Territories if required.
3. Without limiting any other paragraph, the Promoter may at its discretion amend any aspect of this Promotion or of these Terms, subject to applicable laws and any notifications required to be made to relevant authorities in the Eligible States/Territories if required.
4. Nothing in these Terms limits, excludes or modifies, or purports to limit, exclude or modify, the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the States and Territories of Australia (Non-Excludable Guarantees).
5. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) by any person in connection with this Promotion or accepting or using the Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law) including the Non-Excludable Guarantees.
6. The Promoter accepts no responsibility for any tax implications that may arise from the Prize winnings. Independent financial advice should be sought. Where the operation of this Promotion results in, for GST purposes, supplies being made for non-monetary consideration, entrants agree to follow the Australian Taxation Office's stated view that where the parties are at arm's length, goods and services exchanged are of equal GST inclusive market values.
7. The information entrants provide will be collected and used by the Promoter for the purpose of conducting this Promotion. By entering this Promotion, entrants consent to the storage of their personal information on the databases of the Promoter and its related bodies corporate. Where the entrant has provided separate, express opt-in consent at the time of entry, the Promoter and its related bodies corporate may use this information for future promotional and marketing purposes regarding their products and services, including contacting entrants via email and SMS in accordance with the Spam Act 2003 (Cth). Entrants may withdraw consent and unsubscribe from marketing communications at any time. The Promoter may disclose entrants' personal information to its contractors and agents to assist in conducting this Promotion or communicating with entrants. Entrants can read the Promoter's Privacy Policy at https://lucentglobe.com/pages/privacy-policy. Entrants can request access, updates and corrections to their personal information by contacting the Promoter at  support@lucentglobe.com.
8. Facebook, YouTube, Instagram, TikTok, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, TikTok or Snapchat; and to release Facebook, YouTube, Instagram, TikTok, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, TikTok, or Snapchat.
9. Unless the contrary intention appears, a reference in these Terms or Schedule or in advertisement relating to this Promotion to 'dollars' or '$' is a reference to the lawful currency of Australia.
10. The Promotion and these Terms will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion. 

Terms & Conditions – Email Sign-Up Giveaway Promotion

Schedule – Terms & Conditions of Entry

Information on how to enter and prizes set out in this Schedule form part of the Terms & Conditions of Entry (Terms). These Terms constitute the entrant’s agreement with the Promoter in relation to the entrant’s participation in the Promotion. The Terms must be read together with the Schedule for this Promotion. To the extent of any inconsistency between the Schedule and these Terms, the Schedule prevails.

 

Terms & Conditions of Entry (Terms)

These Terms must be read together with the Schedule for this Promotion. The Schedule defines certain terminology used in these Terms.

Entry

1.          By entering the Promotion, entrants accept these Terms.

2.          Entry is open only to entrants who comply with the Entry Restrictions and who follow the Entry Mechanics.

3.          Entries must be received by the Promoter during the Promotional Period.

4.          The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

5.          The Promoter has no control over communications networks or services, the Internet, or computer or telephone networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise.

6.          The Promoter is not liable for any consequences of user error including (without limitation) costs incurred.

Prizes

7.          The Prize(s) will be awarded to the winners drawn in accordance with the Prize Draw.

8.          The winners will be notified in accordance with the Notification of Winners.

9.          The Prize(s) will be delivered to the winner(s) in accordance with the Prize Delivery. Once any Prize has left the Promoter’s (or supplier’s) possession or control, the Promoter will not be responsible for any loss or damage to the Prize.

10.        In the event of a Prize not being accepted or claimed, the Prize will be deemed forfeited unless the process for Unclaimed Prize Allocation applies.

11.        The Promoter may require the winner(s) to provide proof of identity and eligibility prior to being awarded a Prize.

12.        The Promoter may, in its sole discretion, disqualify any or all entries from, and prohibit further participation in this Promotion by, any person who fails to provide an adequate identification to the satisfaction of the Promoter, or who tampers with or benefits from the manipulation of, or tampering with, the entry process, or the operation of the Promotion or acts in violation of these Terms, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.

13.        If, due to any reason whatsoever, the Promoter becomes aware after an entrant has won a Prize that the entrant has not complied with these Terms, that entrant will have no entitlement to the Prize, even if the Promoter has announced them as a winner and that entrant will be required, at the direction of Promoter, to return, refund or otherwise make restitution of the Prize.

14.        Prizes cannot be transferred or exchanged (except as set out in these Terms). Any Prize that has been transferred will be deemed void and the parties involved will be disqualified from the Promotion. Without limiting any other term of these Terms, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and include any applicable GST. The Promoter accepts no responsibility for any change in prize value.

General

15.        Any disputed matters about the conduct of the Promotion or the allocation of a Prize should be put to the Promoter in writing via support@lucentglobe.com. The Promoter will use best endeavours to respond to disputed matters within 5 working days. To the furthest extent permitted by law, the Promoter’s decision in relation to all aspects of this Promotion is final and no correspondence will be entered into.

16.        If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond control of the Promoter, corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries, subject to the approval of the relevant authorities in the Eligible States/Territories if required.

17.        Without limiting any other paragraph, the Promoter may at its discretion amend any of this Promotion or of these Terms, subject to applicable laws and any notifications required to be made to relevant authorities in the Eligible States/Territories if required.

18.        Nothing in these Terms limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the State and Territories of Australia (Non-Excludable Guarantees).

19.        The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) by any person in connection with this Promotion or accepting or using any Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law) including the Non-Excludable Guarantees.

20.        The Promoter accepts no responsibility for any tax implications that may arise from the Prize winnings. Independent financial advice should be sought. Where the operation of this Promotion results in, for GST purposes, supplies being made for non-monetary consideration, entrants agree to follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

21.        The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion. By entering this Promotion, entrants’ consent to the storage of their personal information on the databases of the Promoter and its related bodies corporate and the Promoter and its related bodies corporate may use this information for future promotional and marketing purposes regarding their products and services including (where the entrant has opted in) contacting entrants via electronic messaging. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this Promotion or communicating with entrants. Entrants can read the Promoter’s Privacy Policy at https://lucentglobe.com/pages/privacy-policy. Entrants can request access, updates and corrections to their personal information by contacting the Promoter at support@lucentglobe.com.

22.        Facebook, YouTube, Instagram, TikTok, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, TikTok or Snapchat; and to release Facebook, YouTube, Instagram, TikTok, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, TikTok, or Snapchat.

23.        Unless the contrary intention appears, a reference in these Terms or Schedule or in advertisement relating to this Promotion to ‘dollars’ or ‘$’ is a reference to the lawful currency of Australia.

24.                    The Promotion and these Terms will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.

JANUARY 2026 EMAIL SIGN-UP GIVEAWAY WINNER
Victoria Wardell