PROMOTION AND PRE-ORDER TERMS & CONDITIONS

Black Friday Sale 2026 – Terms and Conditions

Lucent Globe means Lucent Globe Pty Ltd ACN 665 917 368, of 30 Telford Circuit, Yatala QLD 4207 (we, us, our).

These Terms and Conditions set out the specific terms that govern the Black Friday Sale 2026 (Offer) and apply in addition to our Terms of Service and our Privacy Policy. If there is any inconsistency, these Terms and Conditions prevail.

The Offer is valid from 8:00 am on Friday, 6 November 2026 until 11:59 pm on Sunday, 29 November 2026 (AEST) (Promotion Period). The Offer is not available before or after the Promotion Period.
The Offer ends at the end of the Promotion Period and will not be extended.
The Offer is valid on www.lucentglobe.com (Online Channel) for orders delivered to Australia, the United States (US), the United Kingdom (UK) and the other countries we ship to (rest of the world). Prices are shown in the currency your order is delivered to.
The Offer includes the following deals (Main Offers), which apply for the whole Promotion Period:

(a) up to [64]% off the Ultimate Clean Bundle, including a free black storage tin bundle, sanitiser sheets and a cleaning ebook;

(b) up to [52]% off the Luxury Bundle (Midnight Muse, After Dusk and Eternal Dawn laundry sheets), in 1x, 2x or 3x quantities;

(c) up to [52]% off the Laundry Power Bundle (Ocean Breeze laundry sheets, UV Whitening Sheets, sanitiser sheets and washing machine cleaner tablets);

(d) Buy 4 Get 4 Laundry Bundle, where you choose 4 boxes of laundry sheets, pay for 4 boxes and get 8 boxes total, with 1 free box identical to each box you choose;

(e) up to [42]% off the Dishwashing Power Bundle, in 1x, 2x or 3x quantities;

(f) up to [43]% off the Detergent + Machine Cleaner Bundle (Detergent Bundle and Machine Cleaner Bundle), in 1x, 2x or 3x quantities;

(g) up to [56]% off the Bulk Detergent Bundle (laundry and dishwashing detergent sheets) in 1x, 3x or 6x quantities, including a free box of UV Whitening Sheets with the 6x quantity only; and

(h) up to [41]% off UV Whitening Sheets on Subscribe & Save, including a free box of Ocean Breeze Laundry Sheets and a free pack of Washing Machine Tablets, in 1x, 2x or 3x quantities.

Please refer to individual product listings for exact prices and savings. In relation to the Main Offers:

(a) each discount is calculated against the product's usual selling price on the Online Channel before the Promotion Period (Usual Price);

(b) "up to" means the stated percentage is the largest saving available on that deal, which is on the largest quantity bought on Subscribe & Save. Smaller quantities and one-off purchases have a smaller saving, shown at checkout;

(c) every advertised percentage is rounded down to the nearest whole number. For example, a saving of 52.5% is advertised as 52% off; and

(d) free gift value is not included in any advertised saving, except for the Ultimate Clean Bundle, the 6x Bulk Detergent Bundle and UV Whitening Sheets on Subscribe & Save, where the free gift is available for the whole Promotion Period. Savings on orders in currencies other than AUD are calculated on the Usual Price in that currency and may differ from the savings shown above.

The saving of up to [41]% on UV Whitening Sheets applies to your first Subscribe & Save order only and includes the value of the free gifts. One-off purchases of UV Whitening Sheets have a smaller saving, shown at checkout.
We may activate any of the following flash offers at any time during the Promotion Period (Flash Offers). Only these Flash Offers can be activated. A Flash Offer adds a free gift or benefit to a Main Offer and does not change its price:

(a) Luxury Bundle: free black storage tins (3 small tins with the 1x or 2x quantity, or 3 large tins with the 3x quantity);

(b) Buy 4 Get 4 Laundry Bundle: free pegs, dryer balls and delicates bag, on your first order only and not with recurring subscription deliveries;

(d) free standard shipping on all orders.

A Flash Offer starts when it is published on the Online Channel with its start time. Once a Flash Offer is live, it stays live until the end of the Promotion Period. It will not be removed, reduced or replaced early, except as set out in paragraph 20. We may extend a Flash Offer or improve its terms. Flash Offers live at the end of the Promotion Period end with it.
The following gifts with purchase apply to orders placed during the Promotion Period, based on the order value after discounts:

(a) in Australia, a free Lime Crush dishwashing sheets 10 pack for orders of A$120 or more, and a free Dish Booster for orders of A$160 or more; and

(b) in the US, UK and rest of the world, a free Lime Crush dishwashing sheets 10 pack for orders of US$60 (or local equivalent) or more, and a free Dish Booster for orders of US$100 (or local equivalent) or more. The local equivalent is calculated at the exchange rate applied by the Online Channel at checkout.

Gifts are added automatically at checkout. The gifts are cumulative. This means that when your order reaches the higher threshold, you receive both gifts. For example:

an Australian customer whose order value is A$130 will receive a free Lime Crush dishwashing sheets 10 pack; and
an Australian customer whose order value is A$165 will receive both a free Lime Crush dishwashing sheets 10 pack and a free Dish Booster.

The first 100 orders placed on the Online Channel during the Promotion Period (First 100 Orders) will each receive a free black storage tin (First 100 Orders Gift). The First 100 Orders are counted across all countries we deliver to, in the order in which payment is successfully completed, based on the time recorded by the Online Channel (AEST). No minimum spend applies. Each customer can receive only one First 100 Orders Gift, and only a customer's first order counts towards the First 100 Orders. The gift is added automatically and is not included with recurring subscription deliveries. If an order within the First 100 Orders is cancelled, the gift does not pass to a later order. We will publish on the Online Channel when the First 100 Orders have been reached. The First 100 Orders Gift is in addition to any black storage tins included with the Ultimate Clean Bundle or a Flash Offer.
Every bundle has a lower Subscribe & Save price. You can subscribe by ticking the "Subscribe and Save" box before adding a product to your cart. Products are delivered every 2, 3, 4 or 5 months, at your election. Each payment is automatically charged to your card or selected payment provider before each delivery, until you cancel. You can change or cancel your subscription at any time through your account or by emailing support@lucentglobe.com. In relation to subscriptions started during the Promotion Period:

(a) the Promotion Period price applies to your first order only. Recurring deliveries are charged at the standard Subscribe & Save price shown on the Online Channel at the time of each delivery, which may be higher than the price you paid for your first order;

(b) free gifts are included with your first subscription order only;

(c) shipping is not included on recurring deliveries, and standard shipping charges shown at checkout apply to each recurring delivery; and

(d) the Promotion Period price does not apply to subscriptions that started before the Promotion Period.

Sanitiser sheets are not available for orders delivered to the US, UK or rest of the world. For those orders:

(a) on the Ultimate Clean Bundle, free scent booster beads replace the free sanitiser sheets; and

(b) the Laundry Power Bundle contains Ocean Breeze laundry sheets, UV Whitening Sheets and washing machine cleaner tablets only.
All products and gifts are subject to availability. We hold stock to meet reasonably expected demand for each advertised deal. If a free gift sells out, we will say so on the Online Channel and may offer a substitute of equal or greater value. Gifts have no cash value and cannot be exchanged or transferred.
Discounts are applied automatically at cart on the checkout page. No discount codes can be used during the Promotion Period.
The Offer cannot be combined with any other promotion, offer, discount code, store credit or loyalty reward, except the Flash Offers, gifts with purchase and First 100 Orders Gift described in these Terms and Conditions.
The Offer is not valid for third party retailers of Lucent Globe products. Orders are limited to reasonable household quantities, and we may cancel and fully refund orders that appear to be for resale or placed using automated tools.
Our Returns & Cancellation Policy and 30 Day Money Back Guarantee Policy apply in the usual course. If you return a product that qualified your order for a free gift, we may deduct the Usual Price of that gift from your refund unless you return the gift unused. This does not apply where you are entitled to a refund under the consumer guarantees. Processing times may be longer than usual because of the volume of orders during the Promotion Period.
The delivery timeframes in our Shipping Policy may also be affected by the volume of orders during the Promotion Period.
If a promotional discount was applied to an order because of an obvious pricing or technical error, we will contact you at the email address provided at checkout and give you the choice of a full refund or paying the correct price.
We may extend or improve any deal at any time. We may withdraw, reduce or change a deal before the end of the Promotion Period only if:

(a) the product or gift has sold out;

(b) the deal was published with an obvious pricing or technical error;

(d) an event outside our reasonable control, such as fraud, a technical failure or a security breach, prevents the Offer from running as planned.

Any change under paragraph 20 will be published on the Online Channel and applies only to orders placed after publication. It does not affect orders already placed.
For the Online Channel:

(a) if a product is out of stock after you order, we will contact you to offer an alternative product or a full refund to your original payment method; and

(b) we are not responsible for any failure to complete your transaction caused by technical problems outside our reasonable control.

Any questions or complaints about the Offer can be sent to support@lucentglobe.com. We will aim to respond as soon as possible.
To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the Offer.
These Terms and Conditions are governed by the laws of Queensland, Australia. If you live outside Australia, you also keep the protection of the mandatory consumer laws of your country.
Nothing in these Terms and Conditions affects your rights at law, under the consumer guarantees which apply under the Australian Consumer Law, or under the consumer laws of your country.

Buy 3 Dishwashing, Get 4 Free Gifts Offer (Including a Free pack of Dishwasher Cleaner Tablets): Terms & Conditions

This offer is available to customers in Australia from 11:00 am AEST on 31 July 2026 until 8th August AEST, or while stocks of the Free Gifts last, whichever occurs first.
To qualify, a customer must purchase either: one 3 Pack Dishwashing Bundle (Lemon or Berry Scented); or one 6 Pack Dishwashing Bundle (Lemon or Berry Scented). Individual single boxes of Dishwashing Detergent Sheets, even if 3 are added to cart, do not qualify.
Eligible customers will receive one set of the following gifts, automatically added to their cart at no additional charge: one pack of Dish Soap Strips (60 pack), one pack of Dishwasher Cleaner Tablets (3 pack), one Scrub Sponge, and one Cleaner Cloth Pack.
A maximum of one set of Free Gifts applies per order. The 6 Pack Dishwashing Bundle receives one set of Free Gifts only.
The Free Gifts are available only while stocks last. If Free Gifts are no longer available, this offer will be removed from the website and checkout as soon as reasonably practicable.
Orders accepted before removal remain entitled to the Free Gifts.
Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.
The Free Gifts are not redeemable for cash. Standard shipping charges may apply and will be displayed at checkout before purchase.
This offer cannot be used with any other promotion, discount, or offer unless Lucent Globe states otherwise.
If refund is approved by our Customer Services team all products must be returned including the free gifts.

Buy 4 Laundry Detergent, Get 4 Free:

To qualify, a customer must purchase either: BYO Laundry Bundle and pick 4 scents or buy the Buy 4 Get 4 Laundry Detergent Bundle
Eligible customers will receive one set of the following gifts, automatically added to their cart at no additional charge.
A maximum of one set of Free Gifts applies per order.
The Free Gifts are available only while stocks last. If Free Gifts are no longer available, this offer will be removed from the website and checkout as soon as reasonably practicable.
Orders accepted before removal remain entitled to the Free Gifts.
Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.
The Free Gifts are not redeemable for cash. Standard shipping charges may apply and will be displayed at checkout before purchase.
This offer cannot be used with any other promotion, discount, or offer unless Lucent Globe states otherwise.
If refund is approved by our Customer Services team all 8 products must be returned including the free gifts.

Pre-Order Terms & Conditions

By placing a pre-order with us, you agree to the following terms and conditions:

Full Payment Required

All pre-orders must be paid for in full at the time of purchase. Orders will not be reserved or processed without full payment.

Estimated Delivery Date

We will provide an estimated delivery timeframe for pre-order items. Please note that this is an estimate only. We reserve the right to modify the delivery schedule at any time due to unforeseen circumstances.

Combined Orders

If your order includes both pre-order and in-stock items, the entire order will be held and shipped together once the pre-order items become available. If you need in-stock items sooner, we recommend placing a separate order.

Changes to Products

Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.

Order Cancellation
We may cancel your pre-order at any time for any reason prior to dispatch. If cancellation occurs before the item is dispatched, you will be entitled to a full refund of your pre-order payment.

Returns
Once your order has been dispatched our standard returns policy applies: https://lucentglobe.com/pages/returns-policy

Free Shipping Promotion – Terms and Conditions

The promoter is Lucent Globe Pty Ltd ("Lucent Globe").
During the Promotion Period, free standard shipping applies to: (a) a customer's first order placed with Lucent Globe; or (b) the first payment under a new subscription, in each case, where the order is shipped to an address in Australia or New Zealand. Limit of one redemption per customer.
The discount is applied automatically at checkout. No code entry is required.
Free shipping applies to the first subscription payment only. All subsequent recurring subscription orders will be charged standard subscription pricing plus the standard shipping fee as set out in our Shipping Policy.
The Promotion Period runs from 1:00pm AEST on 3 August 2026 until 11:59pm AEST on 09 August 2026.
This offer may be used together with any other current Lucent Globe promotion.
The offer has no cash value and is not transferable or redeemable for cash.
These terms apply in addition to Lucent Globe's Terms of Service and Shipping Policy and prevail to the extent of any inconsistency during the Promotion Period.
Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law or, for New Zealand customers, the Fair Trading Act 1986 (NZ) and Consumer Guarantees Act 1993 (NZ).

The Clean Club – Loyalty Program Terms & Conditions

About The Clean Club
1. The Clean Club is a customer loyalty program (Program) operated by Lucent Globe Pty Ltd ACN 665 917 368 (Lucent Globe, we, us or our).
2. The Program enables eligible customers to earn store credit (Credit) on qualifying purchases, which can be redeemed against future orders placed through the Lucent Globe subscription portal at https://lucentglobe.com/account/login (Subscription Portal).
3. By participating in the Program, you agree to be bound by these Terms and Conditions (Terms). These Terms should be read together with Lucent Globe's:
  (together, the Website Policies).
4. To the extent of any inconsistency between these Terms and the Website Policies in relation to the Program, these Terms will prevail.
Eligibility and Enrolment
1. To participate in the Program and earn Credit, you must hold an active subscription with Lucent Globe through the Subscription Portal (an Active Subscription).
2. Customers who purchase products on a one-time basis only, without holding an Active Subscription, are not eligible to earn Credit under the Program.
3. As of 9th April 2026, existing subscribers will be automatically enrolled in the Program. Credit earning commences from the date of your next subscription renewal. Credit is not applied retrospectively to orders placed before enrolment.
4. Only one Program membership is permitted per customer account. Program membership is personal to you and is non-transferable.
Earning Credit
1. Eligible customers earn Credit at a rate of 10% of the qualifying order subtotal, calculated as follows:
  1. the order subtotal is the total price of products included in the order, excluding shipping fees, taxes and any amount paid using existing Credit;
  2. the 10% cashback rate is applied to the order subtotal after any applicable subscription discount or promotional discount has been deducted; and
  3. Credit amounts are rounded to the nearest cent (for example, an order subtotal of $13.50 earns $1.35 in Credit).
2. Credit can be earned on the following qualifying purchases, provided you hold an Active Subscription at the time the order is processed:
  1. subscription orders processed through the Subscription Portal;
  2. one-time add-on products purchased through the Subscription Portal;
  3. new subscriptions added through the Subscription Portal.
3. Credit is not earned on:
  1. purchases made by customers who do not hold an Active Subscription;
  2. the portion of any order paid for using Credit (for example, if your order subtotal is $28.49 and you apply $5.00 in Credit, you earn 10% of $23.49, being $2.35 in Credit);
  3. shipping, delivery or handling charges;
  4. taxes or duties; or
  5. gift card purchases (if applicable).
4. Credit will be applied to your account once the qualifying order has been processed and payment confirmed. Processing times may vary.
Redeeming Credit
1. Credit is redeemable against future orders placed through the Subscription Portal only. Credit cannot be redeemed at the standard website checkout or through any other channel.
2. There is no minimum or maximum amount of Credit that must be applied to a single order. An order may be fully covered by Credit where your available balance is sufficient to do so.
3. Credit may be used alongside promotional discount codes and other offers, unless a specific promotion states otherwise.
4. If the Credit applied to an order exceeds the order total, the remaining unused Credit will be retained in your account, subject to the expiry provisions in section 5.
5. Credit:
  1. has no cash value and is not redeemable for cash, cheque or any other form of monetary payment;
  2. is not transferable to any other person or account;
  3. cannot be sold, traded, bartered or otherwise exchanged; and
  4. is separate from, and cannot be combined with, any store credit issued under Lucent Globe's Returns Policy or 30-Day Money Back Guarantee Policy.
Credit Expiry
1. Credit expires 12 months from the date on which it was earned. Once Credit expires, it is forfeited and cannot be reinstated.
2. Credit earned from separate qualifying purchases expires independently based on the date each Credit amount was earned. When you redeem Credit, the oldest Credit in your account will be applied first.
3. We are not obliged to notify you before your Credit expires. We may, at our discretion, choose to send reminders or notifications regarding upcoming Credit expiry from time to time. Any decision by us to send or not send such notifications does not create an ongoing obligation to do so.
4. You can view your current Credit balance and expiry dates at any time by logging into the Subscription Portal.
Returns, Refunds and Credit Adjustments
1. If you receive a refund (whether in full or in part) on a qualifying purchase that earned Credit:
  1. The credit earned on that purchase (or a proportionate amount in the case of a partial refund) will be removed from your account by our customer support team; and
  2. If you have already redeemed some or all of that Credit on a subsequent order and then receive a refund on the original order, we will not reduce your Credit balance below zero. Your account balance cannot go negative.
2. If you receive a refund on an order where Credit was applied as payment, our customer support team will reinstate to your account the Credit that was applied to that order (subject to the original expiry dates of the reinstated Credit).
3. Credit adjustments under this section 6 are processed manually by our customer support team and may take up to 24 hours from the date the refund is processed. For enquiries regarding Credit adjustments, please contact us.
4. For the avoidance of doubt, returns and refunds are processed in accordance with Lucent Globe's Returns Policy and 30-Day Money Back Guarantee Policy. This section 6 addresses only the treatment of Credit in connection with those returns and refunds.
Subscription Cancellation
1. If you cancel your Active Subscription:
  1. You will stop earning Credit from the date of cancellation.
  2. Any accrued and unexpired Credit in your account will remain available for a period of 90 days from the date of cancellation (the Grace Period); and
  3. During the Grace Period, you may redeem your remaining Credit by placing a one-time order or a new subscription order through the Subscription Portal.
2. Any Credit that has not been redeemed by the end of the Grace Period will be forfeited, regardless of whether it would otherwise have remained within its 12-month expiry period under section 5.1.
3. If you reactivate your subscription during the Grace Period, any remaining Credit in your account will be restored and will continue to be subject to the original expiry dates under section 5.1.
Program Changes
1. We may vary these Terms, the Credit earning rate, redemption conditions, or any other aspect of the Program at any time by providing you with at least 30 days' prior notice via:
  1. Email to the email address associated with your account; or
  2. A notice published on the Subscription Portal or our website.
2. Any Credit earned before the effective date of a variation will remain subject to the Terms in effect at the time the Credit was earned, including the original expiry period, unless the variation is required to comply with applicable law.
3. Your continued participation in the Program after the effective date of any variation constitutes acceptance of the updated Terms. If you do not agree with a variation, you may redeem any accrued Credit before the effective date or cancel your subscription.
4. We may suspend or terminate the Program at any time by providing at least 30 days' prior notice in accordance with paragraph 8.1. If we terminate the Program, you will have at least 30 days from the date of the termination notice to redeem any accrued and unexpired Credit.
Fraud and Misuse
1. We reserve the right to suspend or cancel your participation in the Program and forfeit any accrued Credit if we reasonably determine that:
  1. You have engaged in fraudulent, dishonest or abusive conduct in connection with the Program;
  2. You have manipulated or exploited the Program in a manner inconsistent with its intended purpose (including, without limitation, creating multiple accounts to earn additional Credit); or
  3. You have breached these Terms.
2. Before permanently forfeiting your Credit under this section 9, we will notify you in writing and provide you with a reasonable opportunity to respond, except where immediate action is necessary to prevent ongoing fraud or loss.
Limitation of Liability
1. Subject to section 13, to the maximum extent permitted by law:
  1. Our total liability to you in connection with the Program is limited to the value of the accrued and unexpired Credit in your account at the time the liability arises; and
  2. We are not liable for any indirect, incidental, special or consequential loss arising out of or in connection with the Program, including any loss arising from the expiry or forfeiture of Credit.
2. We do not warrant that the Program or Subscription Portal will be available at all times or free from errors. Temporary unavailability of the Subscription Portal does not extend the expiry period of any Credit or the Grace Period under section 7.
Privacy
1. We collect, use, store, manage, disclose and protect personal information in connection with the Program in accordance with Lucent Globe's Privacy Policy and the Privacy Act 1988 (Cth).
2. By participating in the Program, you acknowledge that we may collect and use your personal information for the purpose of administering the Program, including tracking Credit balances, processing redemptions, analysing purchasing patterns and communicating with you about the Program.
Disputes
1. If you have a dispute or complaint regarding the Program, including any Credit balance, expiry or adjustment, please contact our customer support team in the first instance. We will endeavour to acknowledge your dispute within 5 business days and resolve it as soon as reasonably practicable.
2. If we are unable to resolve your dispute to your satisfaction, you may contact your relevant state or territory consumer affairs body, or the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.
Australian Consumer Law
1. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.
2. If there is any inconsistency between these Terms and the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency.
General
1. These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
2. If any provision of these Terms is found to be invalid or unenforceable, it will be read down to the extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.
3. Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Contact Us
If you have any questions about the Program or these Terms, please contact us.

Last updated on 9th April 2026.

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