Spring Sale & Fall Sale Promotion – Terms and Conditions

1. Lucent Globe means Lucent Globe Pty Ltd ACN 665 917 368, of 2/14 Tonka Street, Luscombe QLD 4207.
2. These Terms and Conditions set out the specific terms that govern the promotions described below (each an Offer) and apply in addition to our Terms of Service and our Privacy Policy.

Promotion Period

1. Each Offer is valid from 8:00 am on 4 September 2026 (AEST) until 11:59 pm on 13 September 2026 (AEST) (the Promotion Period). Customers outside Australia should note that these times apply in Australian Eastern Standard Time and the equivalent local start and end times will differ. The Offers and the discounts contemplated by them will not apply beyond the Promotion Period.

Two Offers 

1. During the Promotion Period, Lucent Globe is running two Offers on www.lucentglobe.com (Online Channel):

• the Spring Sale, available to customers in Australia and the rest of the world, excluding the United States of America and the United Kingdom; and
• the Fall Sale, available to customers in the United States of America and the United Kingdom only.

The Offer that applies to your order is determined by your delivery destination. Minimum order values for gifts with purchase are in Australian dollars (AUD) under the Spring Sale and in United States dollars (USD) for United States customers under the Fall Sale.

Spring Sale

1. The Spring Sale is comprised of the following deals:

Deal No.	Deal Description
	Up to 52% off the Ultimate Cleaner Bundle
	Up to 43% off the Laundry Power Bundle
	Up to 43% off Laundry & Dish products
	Up to 52% off the Detergent Bundle

1. Where a deal refers to “up to” a stated percentage, that reflects the maximum saving available. The actual discount may vary by product and bundle configuration and will be displayed at the point of sale. All discounts are calculated off the everyday price.

Flash Offers

1. The following flash offers are also available for the duration of the Promotion Period, while stocks last:

• Buy 1, Get 1 Free on the Ultimate Clean Bundle;
• Buy the Laundry Power Bundle, get the Dish Power Bundle free;
• Detergent Bundle: buy 6 Laundry, get 6 Dish free; and
• Build Your Own Bundle: choose any 3 laundry detergent scents and receive 3 Small Storage Tins free.

For each “free” item offer, the qualifying product is offered at its everyday price, and the free item is added automatically at checkout when the qualifying products are in your cart. Free items have no cash value, cannot be exchanged for other products, and are not eligible for a refund if returned on their own.

Gift with Purchase

1. The following gift with purchase (GWP) tiers apply to qualifying Spring Sale orders placed during the Promotion Period:

Minimum Order Value (AUD)	Gift with Purchase
$100	Free shipping
$120	Cedarwood Laundry 10 pack
$160	1x Large Storage Tin

GWP tiers are based on the order value after any applicable discounts have been applied. Gifts with purchase are subject to availability and will be added automatically to qualifying orders. Only one product gift tier will apply per order (being the highest tier for which the order qualifies). Free shipping under the $100 tier may be combined with a product gift under the $120 or $160 tier.

Fall Sale (US & UK)

1. The Fall Sale is comprised of the same deals set out in paragraph 5 and the same flash offers set out in paragraph 7, available to customers in the United States and the United Kingdom.

US Gift with Purchase

1. The following GWP tiers apply to qualifying Fall Sale orders delivered to the United States:

Minimum Order Value (USD)	Gift with Purchase
$50	Free shipping
$60	Free gift (new scent laundry detergent sheets)
$100	Toilet Cleaner

1. GWP tiers are based on the order value after any applicable discounts have been applied. Gifts are subject to availability and added automatically. Only one product gift tier will apply per order (being the highest tier for which the order qualifies). For the avoidance of doubt, GWP tiers do not apply to orders delivered to the United Kingdom. United Kingdom customers receive the deals and flash offers only.

General Terms (Both Offers)

1. Stock and availability: All products are subject to availability. Limited stock is available for selected sale items, and discounts are offered on a first-come, first-served basis. Once items are sold out, they will no longer be available at the promotional price.
2. Changes to deals during the Promotion Period: Lucent Globe may vary, substitute or withdraw individual deals, bundles, flash offers or gifts with purchase during the Promotion Period, including where stock of a particular product or gift is exhausted. Any change will be published on the Online Channel and takes effect from the time of publication. Changes will not affect orders already placed.
3. Application of discounts: Discounts and free items will be applied automatically at cart on the checkout page on valid items in your order. Subject to paragraphs 5 to 10, discounts cannot be combined with any other promotions, offers or discount codes.
4. Returns: Our Returns & Cancellation Policy and 30 Day Money Back Guarantee Policy apply in the usual course with respect to each Offer. If you return a qualifying product such that your order no longer meets a GWP tier or a flash offer condition, we may ask you to return the associated gift or free item, or deduct its value from your refund. Processing times and the delivery timeframes in our Shipping Policy may be affected given the volume of orders during the Promotion Period. Our customer service team will keep you informed.
5. Order errors and cancellation: Lucent Globe reserves the right to cancel or modify orders if any promotional discount was applied in error or if an order violates these Terms and Conditions. If an order adjustment is necessary, customers will be notified via the email address provided at checkout. Please ensure you enter the correct delivery address and items. We cannot guarantee that we will be able to update your order and take no responsibility for incorrect addresses provided by you.
6. Stock insufficiency: In the event of stock insufficiency, Lucent Globe has the right to cancel any purchase. Lucent Globe will inform you immediately and reimburse any payments made via the payment method used for the purchase. Prior to cancelling your order, Lucent Globe may contact you via its customer service team to offer alternative products in lieu of the product(s) ordered.
7. Liability: Except for any liability that cannot by law be excluded, Lucent Globe (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether or not arising from any person’s negligence) arising in any way out of or in connection with: (a) this promotion; (b) any theft, unauthorised access or third party interference; (c) any technical difficulties or equipment malfunction (whether or not under Lucent Globe’s control); and (d) the cancellation or rescheduling of this promotion.
8. Technical issues: Lucent Globe is not responsible for any failure to complete your transaction, or any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination of these, or any other technical failures related to, or resulting from, this promotion. Lucent Globe does not accept any responsibility for late, lost, incomplete, delayed, corrupted or misdirected transactions.
9. Disruption: If for any reason this promotion is not capable of running as planned, including as a result of infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lucent Globe which corrupt or affect the administration, security, fairness, integrity, safety or proper conduct of this promotion, Lucent Globe reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any applicable legislation and without affecting orders already placed.
10. Fraud and misuse: Any fraudulent behaviour may result in cancellation of any order and/or inability to access the Online Channel. The use of agents or automated devices, programs or methods to participate is prohibited, and Lucent Globe may, acting reasonably, cancel orders it believes were placed using such means or that otherwise abuse the Offer mechanics.
11. Compliance and indemnity: Each customer must comply with these Terms and Conditions. By participating in the promotion, each customer agrees to indemnify Lucent Globe (including its officers, employees and agents) in relation to all direct loss and damage suffered by Lucent Globe as a direct result of the customer breaching any part of these Terms and Conditions.
12. Amendments: Lucent Globe may amend these Terms and Conditions during the Promotion Period. Any amendment will be published on the Online Channel, takes effect from the time of publication, and will not affect orders already placed.
13. Consumer rights: Nothing in these Terms and Conditions affects your rights at law, including under the consumer guarantees which apply under the Australian Consumer Law or, for customers in the United Kingdom or the United States, any equivalent non-excludable consumer protection laws applying in your place of residence.

Terms & Conditions: Spring Sale $500 Gift Voucher Giveaway

Schedule – Terms & Conditions of Entry

Information on how to enter and the prize set out in this Schedule form part of the Terms & Conditions of Entry (Terms). These Terms constitute the entrant's agreement with the Promoter in relation to the entrant's participation in the Promotion. The Terms must be read together with the Schedule for this Promotion. To the extent of any inconsistency between the Schedule and these Terms, the Schedule prevails.

Item	Details
Promotion	Spring Sale $500 Gift Voucher Giveaway
Eligible States/Territories	New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, Australian Capital Territory, Northern Territory
Promotional Period	Start: 9:00 am (AEST) on Friday, 4 September 2026. End: 11:59 pm (AEST) on Sunday, 13 September 2026. No entries will be accepted outside of this period.
Promoter	Lucent Globe Pty Ltd ACN 665 917 368 of 2/14 Tonka Street, Luscombe QLD 4207
Promoter's Website	www.lucentglobe.com
Entry Restrictions	Entry is open to Australian residents in all Eligible States/Territories who fulfil the method of entry requirements and are 18 years of age or older. Directors, management, employees, officers and contractors (and their immediate families) of the Promoter or the companies associated with this Promotion are ineligible to enter. "Immediate families" means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household.
Entry Mechanics	To enter, participants must, during the Promotional Period: follow the Promoter's Instagram page, @lucentglobe; and comment on the Promoter's Instagram post advertising this Promotion (Giveaway Post) (together, the Participating Action). Each entrant is entitled to one entry, regardless of the number of comments made on the Giveaway Post. The entrant must remain a follower of @lucentglobe at the time of the draw. Entries are deemed received at the time the Participating Action is completed.
Prize Draw	This is a game of chance and skill plays no part in determining the winner. One (1) winner will be selected by random draw following the conclusion of the Promotional Period. The draw will be conducted, and the winner announced, by 11:59 pm (AEST) on Wednesday, 16 September 2026, once entries have been validated by the Promoter. The winner will be announced on the Promoter's Website and via the Promoter's Instagram page.
Prize	One (1) Lucent Globe digital gift voucher with a value of $500 (AUD), redeemable on the Promoter's Website. The voucher is valid for three (3) years from the date of issue, with the expiry date displayed on the voucher. The voucher is not redeemable or exchangeable for cash and may not be used to purchase further gift vouchers. Any unused balance remains on the voucher until expiry and will not be refunded or credited as cash. All ancillary costs, including any taxes (excluding GST), are the responsibility of the winner.
Total Prize Pool	$500
Total Number of Prizes	1
Notification of Winner	The winner's name and State or Territory of residence will be published on the Promoter's Website and via the Promoter's Instagram page. Once announced, the winner will be contacted by the Promoter's representatives via Instagram direct message, phone, email and/or other electronic means to arrange delivery of the Prize (Notification Date). The Promoter will only ever contact the winner from its official Instagram account, @lucentglobe, and will never ask for payment or credit card details to claim the Prize.
Prize Delivery	The Prize will be delivered to the winner electronically within 14 days of the Notification Date.
Unclaimed Prize Allocation	If the winning entry is deemed invalid, or the Prize is not accepted or claimed within 7 days of the Notification Date, the relevant entry will be deemed invalid and the Promoter will conduct such further draws as are necessary until the Prize is awarded, subject to any written directions given by any relevant authority. Any redraw winner will be notified and published in the same manner as described in the 'Notification of Winner' section.

Terms & Conditions of Entry (Terms)

These Terms must be read together with the Schedule for this Promotion. The Schedule defines certain terminology used in these Terms.

Entry

1. By entering the Promotion, entrants accept these Terms.
2. Entry is open only to entrants who comply with the Entry Restrictions and who follow the Entry Mechanics. Entries must be received by the Promoter during the Promotional Period.
3. The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
4. The Promoter has no control over communications networks or services, the Internet, or computer or telephone networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise.
5. Entries made through automated means, bot accounts, or accounts created solely for the purpose of entering promotions may be deemed invalid.

Prize

1. The Prize will be awarded to the winner drawn in accordance with the Prize Draw and notified in accordance with the Notification of Winner.
2. The Prize will be delivered in accordance with Prize Delivery. Once the Prize has been issued to the winner, the Promoter will not be responsible for any loss of the voucher code, other than reissuing the voucher where it remains unredeemed.
3. If the Prize is not accepted or claimed, the Prize will be dealt with under the Unclaimed Prize Allocation process.
4. The Promoter may require the winner to provide proof of identity, age, residency and completion of the Participating Action prior to being awarded the Prize.
5. The Promoter may, acting reasonably, disqualify any entry from, and prohibit further participation in, this Promotion by any person who fails to provide adequate identification, who tampers with or manipulates the entry process or the operation of the Promotion, who acts in violation of these Terms, or who acts in a disruptive manner or with intent to annoy, abuse, threaten or harass any other person.
6. If the Promoter becomes aware after the winner has been announced that the entrant did not comply with these Terms, that entrant will have no entitlement to the Prize, even if already announced as a winner, and may be required to return, refund or otherwise make restitution of the Prize.
7. The Prize cannot be transferred or exchanged except as set out in these Terms. The Prize value is correct as at the date of preparing these Terms and includes any applicable GST. Use of the gift voucher is subject to the Promoter's standard gift voucher terms, to the extent consistent with these Terms.

General

1. Any disputed matters about the conduct of the Promotion or the allocation of the Prize should be put to the Promoter in writing via support@lucentglobe.com.  The Promoter will use best endeavours to respond within 5 working days.
2. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may, acting reasonably and subject to applicable laws, cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries. Any such change will apply prospectively only and will not affect valid entries already received.
3. Nothing in these Terms limits, excludes or modifies, or purports to limit, exclude or modify, the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the States and Territories of Australia (Non-Excludable Guarantees).
4. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this Promotion or accepting or using the Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law), including the Non-Excludable Guarantees.
5. The Promoter accepts no responsibility for any tax implications that may arise from the Prize. Where the operation of this Promotion results in, for GST purposes, supplies being made for non-monetary consideration, entrants agree to follow the Australian Taxation Office's stated view that where the parties are at arm's length, goods and services exchanged are of equal GST inclusive market values.
6. The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion. By entering, entrants consent to the storage of their personal information on the databases of the Promoter and its related bodies corporate, which may use this information for future promotional and marketing purposes regarding their products and services (where the entrant has opted in) including contacting entrants via electronic messaging. The Promoter may disclose entrants' personal information to its contractors and agents to assist in conducting this Promotion or communicating with entrants. Entrants can read the Promoter's Privacy Policy at https://lucentglobe.com/pages/privacy-policy and can request access, updates and corrections to their personal information by contacting support@lucentglobe.com.
7. This Promotion is conducted on Instagram but is in no way sponsored, endorsed, administered by, or associated with Instagram or Meta Platforms, Inc. By entering, entrants release Instagram and Meta from all liability in relation to this Promotion and acknowledge they are providing information to the Promoter, not to Instagram. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter, not Instagram.
8. Unless the contrary intention appears, a reference to 'dollars' or '$' is a reference to Australian dollars.
9. The Promotion and these Terms are governed by the laws of Queensland. Entrants accept the non-exclusive jurisdiction of the courts and tribunals of Queensland in connection with disputes concerning the Promotion.

CLEANER20 - Terms & Conditions

• 20% discount is applied to the first subscription payment only and one-time orders. Recurring orders have standard subscription pricing applied.
• Code is auto-applied at checkout (CLEANER 20). It cannot be applied retrospectively to existing or completed orders.
• Valid from 10th August 2026 12:00 am AEST to the 12th of August 2026 10:00pm AEST
• Not valid on the Clean Home Starter Kit, Everything Bundle, Buy 4 Get 4 Laundry Bundle, Luxury Laundry Scents or any Deal of the Day, Bundles which include free gifts.
• Cannot be combined with any other promotion.

REALITY15 - Terms & Conditions

• 15% discount is applied to the first subscription payment only. From the second charge onwards, standard subscription pricing resumes.
  
• Code must be entered at checkout (REALITY15). It cannot be applied retrospectively to existing or completed orders.
• Valid from 02 July 2026
• Not valid on the Clean Home Starter Kit, Everything Bundle, Buy 4, Get 4 Laundry Bundle, Buy 2, Get 1 Free, Luxury Laundry Scents or any Deal of the Day.
• Cannot be combined with any other promotion.
  

PLASTICFREE - Terms & Conditions

• 20% discount is applied to the first subscription payment only. Recurring orders have standard subscription pricing applied.
• Code must be entered at checkout (PLASTICFREE). It cannot be applied retrospectively to existing or completed orders.
• Valid from 21st July 2026 3:00 pm AEST
• Not valid on the Clean Home Starter Kit, Everything Bundle, Buy 4, Get 4 Laundry Bundle, Buy 2, Get 1 Free, Luxury Laundry Scents or any Deal of the Day.
• Cannot be combined with any other promotion.
  

HOWIE15 - Terms & Conditions

• 15% discount is applied to the first subscription payment only. From the second charge onwards, standard subscription pricing resumes.
  
• Code must be entered at checkout (HOWIE15). It cannot be applied retrospectively to existing or completed orders.
• Valid from 08 June 2026
• Not valid on the Clean Home Starter Kit, Everything Bundle, Buy 4, Get 4 Laundry Bundle, Luxury Laundry Scents or any Deal of the Day.
• Cannot be combined with any other promotion.
• Only available for US & UK customers. 

Buy 3 Dishwashing, Get 4 Free Gifts Offer (Including a Free pack of Dishwasher Cleaner Tablets): Terms & Conditions

• This offer is available to customers in Australia from 11:00 am AEST on 31 July 2026 until 8th August AEST, or while stocks of the Free Gifts last, whichever occurs first.
• To qualify, a customer must purchase either: one 3 Pack Dishwashing Bundle (Lemon or Berry Scented); or one 6 Pack Dishwashing Bundle (Lemon or Berry Scented). Individual single boxes of Dishwashing Detergent Sheets, even if 3 are added to cart, do not qualify.
• Eligible customers will receive one set of the following gifts, automatically added to their cart at no additional charge: one pack of Dish Soap Strips (60 pack), one pack of Dishwasher Cleaner Tablets (3 pack), one Scrub Sponge, and one Cleaner Cloth Pack.
• A maximum of one set of Free Gifts applies per order. The 6 Pack Dishwashing Bundle receives one set of Free Gifts only.
• The Free Gifts are available only while stocks last. If Free Gifts are no longer available, this offer will be removed from the website and checkout as soon as reasonably practicable.
• Orders accepted before removal remain entitled to the Free Gifts.
• Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.
• The Free Gifts are not redeemable for cash. Standard shipping charges may apply and will be displayed at checkout before purchase.
• This offer cannot be used with any other promotion, discount, or offer unless Lucent Globe states otherwise.
• If refund is approved by our Customer Services team all products must be returned including the free gifts.

Buy 4 Laundry Detergent, Get 4 Free:

• To qualify, a customer must purchase either: BYO Laundry Bundle and pick 4 scents or buy the Buy 4 Get 4 Laundry Detergent Bundle
• Eligible customers will receive one set of the following gifts, automatically added to their cart at no additional charge.
• A maximum of one set of Free Gifts applies per order. 
• The Free Gifts are available only while stocks last. If Free Gifts are no longer available, this offer will be removed from the website and checkout as soon as reasonably practicable.
• Orders accepted before removal remain entitled to the Free Gifts.
• Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.
• The Free Gifts are not redeemable for cash. Standard shipping charges may apply and will be displayed at checkout before purchase.
• This offer cannot be used with any other promotion, discount, or offer unless Lucent Globe states otherwise.
• If refund is approved by our Customer Services team all 8 products must be returned including the free gifts.

Pre-Order Terms & Conditions

By placing a pre-order with us, you agree to the following terms and conditions:

Full Payment Required

All pre-orders must be paid for in full at the time of purchase. Orders will not be reserved or processed without full payment.

Estimated Delivery Date

We will provide an estimated delivery timeframe for pre-order items. Please note that this is an estimate only. We reserve the right to modify the delivery schedule at any time due to unforeseen circumstances.

Combined Orders

If your order includes both pre-order and in-stock items, the entire order will be held and shipped together once the pre-order items become available. If you need in-stock items sooner, we recommend placing a separate order.

Changes to Products

Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.

Order Cancellation
We may cancel your pre-order at any time for any reason prior to dispatch. If cancellation occurs before the item is dispatched, you will be entitled to a full refund of your pre-order payment.

Returns
Once your order has been dispatched our standard returns policy applies: https://lucentglobe.com/pages/returns-policy

Free Shipping Promotion – Terms and Conditions

1. The promoter is Lucent Globe Pty Ltd ("Lucent Globe").
2. During the Promotion Period, free standard shipping applies to: (a) a customer's first order placed with Lucent Globe; or (b) the first payment under a new subscription, in each case, where the order is shipped to an address in Australia or New Zealand. Limit of one redemption per customer.
3. The discount is applied automatically at checkout. No code entry is required.
4. Free shipping applies to the first subscription payment only. All subsequent recurring subscription orders will be charged standard subscription pricing plus the standard shipping fee as set out in our Shipping Policy.
5. The Promotion Period runs from 1:00pm AEST on 3 August 2026 until 11:59pm AEST on 09 August 2026.
6. This offer may be used together with any other current Lucent Globe promotion.
7. The offer has no cash value and is not transferable or redeemable for cash.
8. These terms apply in addition to Lucent Globe's Terms of Service and Shipping Policy and prevail to the extent of any inconsistency during the Promotion Period.
9. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law or, for New Zealand customers, the Fair Trading Act 1986 (NZ) and Consumer Guarantees Act 1993 (NZ).