Pre-Order Terms & Conditions

By placing a pre-order with us, you agree to the following terms and conditions:

Full Payment Required

All pre-orders must be paid for in full at the time of purchase. Orders will not be reserved or processed without full payment.

Estimated Delivery Date

We will provide an estimated delivery timeframe for pre-order items. Please note that this is an estimate only. We reserve the right to modify the delivery schedule at any time due to unforeseen circumstances.

Combined Orders

If your order includes both pre-order and in-stock items, the entire order will be held and shipped together once the pre-order items become available. If you need in-stock items sooner, we recommend placing a separate order.

Changes to Products

Product specifications, packaging, or availability may be subject to change before release. If significant changes occur, we will endeavor to contact you with updated information.

Order Cancellation
We may cancel your pre-order at any time for any reason prior to dispatch. If cancellation occurs before the item is dispatched, you will be entitled to a full refund of your pre-order payment.

Returns
Once your order has been dispatched our standard returns policy applies: https://lucentglobe.com/pages/returns-policy

Terms & Conditions – Email Sign-Up Giveaway Promotion

Schedule – Terms & Conditions of Entry

Information on how to enter and prizes set out in this Schedule form part of the Terms & Conditions of Entry (Terms). These Terms constitute the entrant’s agreement with the Promoter in relation to the entrant’s participation in the Promotion. The Terms must be read together with the Schedule for this Promotion. To the extent of any inconsistency between the Schedule and these Terms, the Schedule prevails.

 

Terms & Conditions of Entry (Terms)

These Terms must be read together with the Schedule for this Promotion. The Schedule defines certain terminology used in these Terms.

Entry

1.          By entering the Promotion, entrants accept these Terms.

2.          Entry is open only to entrants who comply with the Entry Restrictions and who follow the Entry Mechanics.

3.          Entries must be received by the Promoter during the Promotional Period.

4.          The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

5.          The Promoter has no control over communications networks or services, the Internet, or computer or telephone networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise.

6.          The Promoter is not liable for any consequences of user error including (without limitation) costs incurred.

Prizes

7.          The Prize(s) will be awarded to the winners drawn in accordance with the Prize Draw.

8.          The winners will be notified in accordance with the Notification of Winners.

9.          The Prize(s) will be delivered to the winner(s) in accordance with the Prize Delivery. Once any Prize has left the Promoter’s (or supplier’s) possession or control, the Promoter will not be responsible for any loss or damage to the Prize.

10.        In the event of a Prize not being accepted or claimed, the Prize will be deemed forfeited unless the process for Unclaimed Prize Allocation applies.

11.        The Promoter may require the winner(s) to provide proof of identity and eligibility prior to being awarded a Prize.

12.        The Promoter may, in its sole discretion, disqualify any or all entries from, and prohibit further participation in this Promotion by, any person who fails to provide an adequate identification to the satisfaction of the Promoter, or who tampers with or benefits from the manipulation of, or tampering with, the entry process, or the operation of the Promotion or acts in violation of these Terms, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.

13.        If, due to any reason whatsoever, the Promoter becomes aware after an entrant has won a Prize that the entrant has not complied with these Terms, that entrant will have no entitlement to the Prize, even if the Promoter has announced them as a winner and that entrant will be required, at the direction of Promoter, to return, refund or otherwise make restitution of the Prize.

14.        Prizes cannot be transferred or exchanged (except as set out in these Terms). Any Prize that has been transferred will be deemed void and the parties involved will be disqualified from the Promotion. Without limiting any other term of these Terms, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and include any applicable GST. The Promoter accepts no responsibility for any change in prize value.

General

15.        Any disputed matters about the conduct of the Promotion or the allocation of a Prize should be put to the Promoter in writing via support@lucentglobe.com. The Promoter will use best endeavours to respond to disputed matters within 5 working days. To the furthest extent permitted by law, the Promoter’s decision in relation to all aspects of this Promotion is final and no correspondence will be entered into.

16.        If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond control of the Promoter, corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries, subject to the approval of the relevant authorities in the Eligible States/Territories if required.

17.        Without limiting any other paragraph, the Promoter may at its discretion amend any of this Promotion or of these Terms, subject to applicable laws and any notifications required to be made to relevant authorities in the Eligible States/Territories if required.

18.        Nothing in these Terms limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the State and Territories of Australia (Non-Excludable Guarantees).

19.        The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) by any person in connection with this Promotion or accepting or using any Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law) including the Non-Excludable Guarantees.

20.        The Promoter accepts no responsibility for any tax implications that may arise from the Prize winnings. Independent financial advice should be sought. Where the operation of this Promotion results in, for GST purposes, supplies being made for non-monetary consideration, entrants agree to follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

21.        The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion. By entering this Promotion, entrants’ consent to the storage of their personal information on the databases of the Promoter and its related bodies corporate and the Promoter and its related bodies corporate may use this information for future promotional and marketing purposes regarding their products and services including (where the entrant has opted in) contacting entrants via electronic messaging. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this Promotion or communicating with entrants. Entrants can read the Promoter’s Privacy Policy at https://lucentglobe.com/pages/privacy-policy. Entrants can request access, updates and corrections to their personal information by contacting the Promoter at support@lucentglobe.com.

22.        Facebook, YouTube, Instagram, TikTok, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, TikTok or Snapchat; and to release Facebook, YouTube, Instagram, TikTok, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, TikTok, or Snapchat.

23.        Unless the contrary intention appears, a reference in these Terms or Schedule or in advertisement relating to this Promotion to ‘dollars’ or ‘$’ is a reference to the lawful currency of Australia.

24.                    The Promotion and these Terms will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.

JANUARY 2026 EMAIL SIGN-UP GIVEAWAY WINNER
Victoria Wardell

 

NEWYEAR20 Discount Code

• Offer valid for all customers

• Available on the online store only

• Receive 20% off selected products (45 eligible products)

• Laundry Detergent Sheets

• Dishwashing Detergent Sheets 

• Detergent Sheet Bundle 

• Fabric Softener Sheets 

• Laundry Bundle 

• Toilet Cleaning Sheets 

• Hand Soap Bottle 

• Hand Soap Bundle 

• Cherry Blossom Handsoap Sheets

• Scrub Sponge 

• Cleaner Cloth 

• MultiPurpose Spray Bottle 

• Multi-Purpose Cleaner Sheets 

• Car Wash Sheets

• Glass Cleaner Sheets 

• Glass Cleaner Bottle 

• Class Cleaner Bundle 

• Essentials Bundle 

• Strawberries & Cream Laundry Detergent Sheets 

• Zesty Cherry Laundry Detergent Sheets 

• Lime Crush Laundry Detergent Sheets 

• Sunset Bloom Laundry Detergent Sheets 

• Fruit and Bloom Bundle

• BYO Laundry Bundle 

• Dishwashing Booster

• Dishwashing Power Duo 

• Pineapple Coconut Laundry Detergent Sheets 

• Blue Raspberry Laundry Detergent Sheets 

• Pomegranate Burst Laundry Detergent Sheets 

• Peach Iced-Tea Laundry Detergent Sheets 

• The Surface Cleaning Bundle 

• Big Savings Bundles 

• Tropical Twist Bundle 

• Laundry Scent Bundle 

• BYO Detergent Bundle 

• Milk & Honey Hand soap Sheets 

• Lavender Mint Handsoap Sheets 

• Cucumber Melon Hand soap Sheets 

• Caramel Coast Hand soap Sheets 

• Coastal Crush Limited Edition Hand soap Bundle 

• Bathroom Bundle 

• BYO Hand soap Bundle 

• Valid on both one-time purchases and subscriptions

• For new subscriptions, the discount applies to one recurring payment only

• No minimum purchase required

• One use per customer

• Can be combined with applicable product and shipping discounts

• We reserve the right to modify or end this promotion at any time without notice
  
  

 

Valentine’s Day Promotion – Terms & Conditions

Promotion Overview
Customers who purchase Strawberries & Cream Laundry will receive one (1) complimentary Travel Pack with their order, subject to these Terms & Conditions.

1. Eligibility
   This promotion is available on:
   
   

• One-time purchases of Strawberries & Cream Laundry; and
  
  

• New subscription orders of Strawberries & Cream Laundry (first order only).
  
  

2. Subscription Orders
   For subscription purchases, the complimentary Travel Pack will be included with the first subscription order only. Subsequent subscription renewals will not include the free Travel Pack.
   
   

3. Limitations
   
   

• Limit of one (1) free Travel Pack per eligible order.
  
  

• This promotion cannot be combined with any other offer, discount, or promotion unless expressly stated.
  
  

4. Availability
   This offer is valid while stocks last. No rain checks or substitutions will be provided if the Travel Pack becomes unavailable.
   
   

5. No Cash Alternative
   The complimentary Travel Pack has no cash value and cannot be exchanged, refunded, or substituted for an alternative product.
   
   

6. Changes & Cancellation
   Lucent Globe reserve the right to modify, suspend, or cancel this promotion at any time without prior notice, where permitted by law.
   
   

General
By participating in this promotion, customers agree to be bound by these Terms & Conditions.